Transformative Family Support Specialist

2 days ago

Mandaue City, Central Visayas, Philippines beBeeEmpowerment Full time $60,000 - $75,000
Family Care Advocate Opportunity

Making a meaningful difference in the lives of families is at the heart of our mission. As a Family Care Advocate, you will play a vital role in empowering underserved families to access care and improve their overall well-being.

Job Description:

  • Collect, review, and track required documentation from caregivers and families (e.g., IDs, certifications, health records).
  • Make outbound calls and respond to inbound inquiries to guide families through the documentation process.
  • Handle a high volume of phone interactions daily while maintaining professionalism, empathy, and efficiency.
  • Ensure all documents are accurate, complete, and compliant with state and Medicaid/Medicare regulations.
  • Communicate clearly and compassionately with families via phone, text, and email.
  • Maintain organized records and track expiring documents, sending timely reminders.
  • Collaborate with onboarding, credentialing, and family support teams to deliver a smooth experience.

Requirements:

  • Extensive experience in a customer service, administrative, or healthcare support role.
  • Proven experience handling high-volume inbound and outbound calls in a fast-paced environment.
  • Excellent organizational skills and strong attention to detail when reviewing documents.
  • Clear and professional communication skills, both verbal and written.
  • Comfortable using CRM systems, shared drives, or document tracking tools.
  • Ability to manage multiple tasks, prioritize follow-ups, and meet deadlines.
  • A compassionate and patient approach when working with families and caregivers.
  • Familiarity with healthcare documentation, HIPAA, or Medicaid is a bonus but not required.
  • Bilingual in Spanish (verbal and written) is a strong plus.

What We Offer:

  • Competitive Compensation Package.
  • A Dynamic Work Environment that fosters growth and learning.
  • Opportunities for Professional Development.
  • An Engaging Team Culture that values collaboration and mutual respect.
  • Support for Your Wellbeing through comprehensive benefits and perks.

About Us:

We are dedicated to revolutionizing the way we approach family caregiving. Our team is passionate about making a positive impact on the lives of those who need it most.

How to Apply:

To learn more about this opportunity and submit your application, please visit our website.

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