Family Care Advocate

2 days ago

Cavite City, Calabarzon, Philippines beBeeCaregiver Full time ₱600,000 - ₱900,000

At Abby Care, we're dedicated to making family care possible.

We're tackling one of the most important and unsolved challenges of our time: family caregiving. Our mission is clear and ambitious: to train and employ family caregivers so they can get paid for the care they already provide at home.

We're building a tech-powered, family-first care platform to efficiently deliver care, improve health outcomes, and provide the best-in-class experience nationwide.

We're rapidly expanding our mission and looking for passionate team members to join us. We've partnered with leading insurance plans, healthcare providers, and community organizations.

The Role

This is not your typical sales or customer success position. You'll be working with real families with real human problems.

Your role is to empower underserved families to take the transformative step of accessing care.

  • You'll collect, review, and accurately track required documentation from caregivers and families.
  • You'll conduct outbound calls and respond to inbound inquiries, providing clear guidance to families throughout the documentation process.
  • You'll manage a high volume of daily phone interactions (60–70 calls), demonstrating professionalism, empathy, and efficiency.
  • You'll verify that all documentation is accurate, complete, and compliant with state regulations and Medicaid/Medicare requirements.
  • You'll communicate effectively and compassionately with families via phone, text, and email to ensure a supportive experience.
  • You'll maintain well-organized records, monitor upcoming expirations, and send timely reminders to prevent lapses.

Key Responsibilities:

  1. Familiarize yourself with the necessary documentation for caregivers and families.
  2. Deliver exceptional customer service through effective communication and problem-solving.
  3. Manage multiple priorities, meet deadlines, and maintain attention to detail.
Our Team

We value our team members' passion, creativity, and dedication. As a member of our team, you'll have opportunities for growth, professional development, and contributions to meaningful projects.

What We Offer:

  • A dynamic work environment with a collaborative and supportive team.
  • Ongoing training and professional development opportunities.
  • A competitive compensation package.
  • Paid time off and holidays.
  • A comprehensive benefits package.
How to Apply

If you're passionate about empowering families and improving healthcare outcomes, we encourage you to apply for this role. Please submit your application, including your resume and cover letter, for consideration.

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