Senior Patient Advocate

19 hours ago

Cavite City, Calabarzon, Philippines beBeeCase Full time ₱1,500,000 - ₱2,000,000

Remote Care Coordinator

Job Description:

This role requires proactive communication, exceptional organizational skills, and the ability to manage complex patient care needs while maintaining strict confidentiality.

The Case Manager collaborates closely with patients, families, caregivers, and internal departments to support optimal patient outcomes.

Monitor and maintain care quality by completing VBP (Value-Based Purchasing) measures and quality assurance activities.

Handle escalated non-clinical inquiries from patients and caregivers promptly and effectively.

Ensure that schedules reflect vendor authorization, patient preferences, and aide locations to maintain uninterrupted service.

Responsibilities:
  • Patient Care Coordination:
    • Serve as the primary liaison between aides and patients, ensuring seamless and continuous care.
    • Keep the Director of Patient Services and vendors informed of patient care issues, including complaints, incidents, non-compliance by HHAs, and changes in patient status.
    • Communicate effectively with patients, families, physicians, and care teams regarding scheduling, appointment changes, and plan-of-care updates.
  • Communication & Documentation:
    • Maintain accurate and up-to-date documentation for all caregivers and patients in HHA Exchange.
    • Log and maintain proper documentation of events, patient progress, and care-related activities in accordance with departmental procedures.
  • Collaboration & Support:
    • Work closely with the patient care coordinator on scheduling, availability, attendance, and operational issues.
    • Manage phone calls and correspondence in a supportive, professional, and reassuring manner for patients, families, and healthcare providers.
Requirements:
  • Registered Nurse with NY License - USRN NY
  • Must be bilingual in Spanish
  • Minimum of 3 years of case management or related experience
  • Excellent verbal and written communication skills
  • Strong interpersonal and customer service skills with empathy and patience, particularly in working with the elderly population
Benefits:

This position is remote and offers you the flexibility of working from home.

We embrace the flexibility and convenience of a remote working environment, and you will collaborate with an international team while contributing to our growing business, all from the comfort of your home.

Essential Tools:

You will need to have some essential tools – a reliable computer and noise-canceling headset, a second monitor for enhanced productivity, and a stable internet connection. You'll also be required to have a backup internet connection, ensuring that you're well-equipped to complete your work seamlessly.

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