Caregiver Advocate

1 day ago


Lipa City, Calabarzon, Philippines beBeeCaregiver Full time $60,000 - $70,000

Empowering Caregivers to Deliver Life-Changing Support

About the Role

We are seeking a highly skilled and compassionate professional to join our team as a Documentation Specialist. In this role, you will work closely with families and caregivers to collect, review, and track required documentation, ensuring that all necessary information is accurate and up-to-date.

Your primary responsibility will be to make outbound calls and respond to inbound inquiries, guiding families through the documentation process and providing exceptional customer service. You will also handle a high volume of phone interactions daily, maintaining professionalism, empathy, and efficiency in all your interactions.

Key Responsibilities
  • Collect, review, and track required documentation from caregivers and families (e.g., IDs, certifications, health records)
  • Making outbound calls and responding to inbound inquiries to guide families through the documentation process
  • Handle a high volume of phone interactions daily while maintaining professionalism, empathy, and efficiency
  • Ensure all documents are accurate, complete, and compliant with state and Medicaid/Medicare regulations
  • Communicate clearly and compassionately with families via phone, text, and email
  • Maintain organized records and track expiring documents, sending timely reminders
Requirements
  • Extensive experience in a customer service, administrative, or healthcare support role
  • Proven experience handling high-volume inbound and outbound calls in a fast-paced environment
  • Excellent organizational skills and strong attention to detail when reviewing documents
  • Clear and professional communication skills, both verbal and written
  • Comfortable using CRM systems, shared drives, or document tracking tools
  • Ability to manage multiple tasks, prioritize follow-ups, and meet deadlines
  • A compassionate and patient approach when working with families and caregivers
What We Offer
  • Competitive Compensation Package
  • Opportunities for Growth and Professional Development
  • A Collaborative and Supportive Work Environment
  • Comprehensive Benefits Package


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