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1 day ago
Empowering Caregivers to Deliver Life-Changing Support
About the RoleWe are seeking a highly skilled and compassionate professional to join our team as a Documentation Specialist. In this role, you will work closely with families and caregivers to collect, review, and track required documentation, ensuring that all necessary information is accurate and up-to-date.
Your primary responsibility will be to make outbound calls and respond to inbound inquiries, guiding families through the documentation process and providing exceptional customer service. You will also handle a high volume of phone interactions daily, maintaining professionalism, empathy, and efficiency in all your interactions.
Key Responsibilities- Collect, review, and track required documentation from caregivers and families (e.g., IDs, certifications, health records)
- Making outbound calls and responding to inbound inquiries to guide families through the documentation process
- Handle a high volume of phone interactions daily while maintaining professionalism, empathy, and efficiency
- Ensure all documents are accurate, complete, and compliant with state and Medicaid/Medicare regulations
- Communicate clearly and compassionately with families via phone, text, and email
- Maintain organized records and track expiring documents, sending timely reminders
- Extensive experience in a customer service, administrative, or healthcare support role
- Proven experience handling high-volume inbound and outbound calls in a fast-paced environment
- Excellent organizational skills and strong attention to detail when reviewing documents
- Clear and professional communication skills, both verbal and written
- Comfortable using CRM systems, shared drives, or document tracking tools
- Ability to manage multiple tasks, prioritize follow-ups, and meet deadlines
- A compassionate and patient approach when working with families and caregivers
- Competitive Compensation Package
- Opportunities for Growth and Professional Development
- A Collaborative and Supportive Work Environment
- Comprehensive Benefits Package
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