Help Desk Specialist

18 hours ago

Mandaue City, Central Visayas, Philippines beBeeSupport Full time ₱2,000,000 - ₱4,000,000
Job Summary

We are seeking an experienced IT professional to fill the role of Support Analyst.

The ideal candidate will have a strong background in SQL, Linux, and client support, with excellent analytical and problem-solving skills.

This is a great opportunity for someone who wants to work in a dynamic team environment, providing top-notch support to clients across North America and the Caribbean.


Key Responsibilities
  • Resolve customer support tickets and ensure timely updates.
  • Troubleshoot technical issues related to SQL, Linux, networking, and VPNs.
  • Collaborate with clients to deliver the best outcomes.
  • Provide after-hours/holiday support when required.

Requirements
  • 4+ years' experience in SQL, production environments, and client support.
  • Linux OS support and network administration knowledge.
  • Familiarity with relational databases (Oracle/PostgreSQL).
  • Strong communication and problem-solving skills.

Desirable Skills
  • Cloud systems, Java/JSP/jQuery knowledge, or Salesforce admin experience.
  • Utility industry or Smart Grid exposure.
  • ITIL/ITSM background.

Benefits
  • Fully remote work
  • Health & life insurance, lifestyle rewards program, gratuity, and more.

Seniority Level
  • Mid-Senior level

Employment Type
  • Full-time

Job Function
  • Information Technology

Industries
  • Outsourcing and Offshoring Consulting

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