Help Desk Support

14 hours ago

Cebu City, Central Visayas, Philippines Advanced World Systems Inc. Full time $104,000 - $130,878 per year

Advanced World Systems Inc. is hiring a Full time Help Desk Support role in Cebu City, Central Visayas. Apply now to be part of our team.

Job summary:

  • Looking for candidates available to work:
  • Monday: Morning, Evening
  • Tuesday: Morning, Evening
  • Wednesday: Morning, Evening
  • Thursday: Morning, Evening
  • Friday: Morning, Evening

Command Center/Helpdesk
Job description:
 ➢The Command Center Team is the central point of contact for all support,
troubleshooting & incident management. They are considered the first responders
and ensure issues & escalations are attended to promptly. 
➢ The Command Center team will liaise with the engineering & application
departments to resolve problems or inquiries, both internal and external
customers. It will comprise multiple team shifts to handle the 24/7, including
holidays and weekends operations.
Responsibilities: 
➢ Keep track of the customer queries and resolve the issues as early as
possible. 
➢ Ensure that all alerts, escalations, and issues are attended to, resolved, and
documented timely. 
➢ Stay well-informed of failures, issues, and business readiness of the company
and customers being supported 
➢ Update and monitor the regular daily business readiness tracking 
➢ Regular reporting of the day-to-day issues encountered by internal and
external stakeholders 
➢ Regularly reviewing existing systems and making recommendations for
improvements
➢ Work with a team of technical support engineers and specialists. 
➢ You will be working on a 24/7 shift (including holidays and weekends). 
➢ Team's best practices and methodologies 
➢ Reports directly to the Command Center Engineering Manager of the Platform
Department
➢ with experience in Linux/Windows serves
➢ at least 7 years related experience
➢ willing to work onsite

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