
Help Desk Support
2 days ago
Advanced World Systems Inc. is hiring a Full time Help Desk Support role in Cebu City, Central Visayas. Apply now to be part of our team.
Job summary:
- Looking for candidates available to work:
- Monday: Morning, Evening
- Tuesday: Morning, Evening
- Wednesday: Morning, Evening
- Thursday: Morning, Evening
- Friday: Morning, Evening
Command Center/Helpdesk
Job description:
➢The Command Center Team is the central point of contact for all support,
troubleshooting & incident management. They are considered the first responders
and ensure issues & escalations are attended to promptly.
➢ The Command Center team will liaise with the engineering & application
departments to resolve problems or inquiries, both internal and external
customers. It will comprise multiple team shifts to handle the 24/7, including
holidays and weekends operations.
Responsibilities:
➢ Keep track of the customer queries and resolve the issues as early as
possible.
➢ Ensure that all alerts, escalations, and issues are attended to, resolved, and
documented timely.
➢ Stay well-informed of failures, issues, and business readiness of the company
and customers being supported
➢ Update and monitor the regular daily business readiness tracking
➢ Regular reporting of the day-to-day issues encountered by internal and
external stakeholders
➢ Regularly reviewing existing systems and making recommendations for
improvements
➢ Work with a team of technical support engineers and specialists.
➢ You will be working on a 24/7 shift (including holidays and weekends).
➢ Team's best practices and methodologies
➢ Reports directly to the Command Center Engineering Manager of the Platform
Department
➢ with experience in Linux/Windows serves
➢ at least 7 years related experience
➢ willing to work onsite
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