Help Desk Technician

20 hours ago

Cebu City, Central Visayas, Philippines beBeeTechnical Full time ₱500,000 - ₱850,000
IT Support Specialist

Assist and resolve internal technology issues by providing direct user support via phone, email, and ticketing systems.

The successful candidate will be the first point of contact for users experiencing technical difficulties with company devices or software. Key responsibilities include:

  • Triage and resolve Tier 1 issues within a set timeframe
  • Configure and deploy new Windows devices using Autopilot and Intune policies
  • Support end-users on desktop/laptop issues, mobile device setup, email configuration, MFA setup, and printer issues
  • Install and configure business applications and tools
  • Provide remote support via Splashtop
  • Log all support interactions and resolutions in a timely and accurate manner

Requirements include:

  • Associate degree or equivalent experience in Information Technology or related field
  • CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate, or similar
  • 2–4 years in a help desk or technical support role
  • Prior experience with device provisioning and user account administration
  • Demonstrated experience supporting Windows environments and Microsoft 365
  • Familiarity with common SMB tools and IT infrastructure
  • Strong communication and customer service skills under pressure
  • Excellent documentation and organizational abilities
  • Self-motivated with the ability to prioritize and take ownership

Why this role?

This is an exciting opportunity to join our team as a IT Support Specialist. You will have the chance to work with cutting-edge technologies and develop your skills in a fast-paced environment.

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