Help Desk Specialist

14 hours ago

Mandaue City, Central Visayas, Philippines beBeeSupport Full time $60,000 - $75,000
Service Desk Analyst Role Overview

This position involves providing exceptional support to clients via multiple channels, including phone, email, and chat.

Key Responsibilities:

  • Manage incidents and requests within the ServiceNow ticketing system.
  • Perform daily follow-ups with end users to ensure timely resolution of issues.
  • Resolve username and password problems.
  • Provide assistance with software installation and uninstallation on approved devices.
  • Offer Multifactor Authentication, Single Sign-On, and VPN Support.
  • Perform software and application troubleshooting.
  • Provide remote hardware support for laptops, tablets, mobile devices, monitors, docking stations, printers, and accessories.

Requirements:

  • CompTIA A+ certification.
  • Experience supporting Microsoft 365, Windows 10, and Active Directory.
  • 1+ year Mac OS experience.
  • Experience with the ServiceNow ticketing system.
  • Proficiency in remote access tools such as LogMeIn, TeamViewer, and Take Control.
  • 2-3 years of progressive experience in a Technical Support role with an MSP or call center IT support environment.
  • Strong technical troubleshooting and customer service skills.
  • Effective verbal and written communication skills.

What We Offer:

  • A dynamic and collaborative work environment.
  • Opportunities for professional growth and development.
  • A comprehensive benefits package.

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