Help Desk Professional

13 hours ago

Cebu City, Central Visayas, Philippines beBeeCustomer Full time $50,000 - $70,000
Service Desk Analyst Role

We are seeking a highly skilled Service Desk Analyst to provide exceptional customer service and technical support to clients.

  • Provide end-user service desk support via phone, email, and chat.
  • Manage incidents and requests within the ServiceNow ticketing system.
  • Perform daily ticket follow-ups with end users.
  • Resolve username and password problems.
  • Perform software and application support.

Key Responsibilities:

  • End User Service Desk Support
  • Incident and Request Management
  • Daily Ticket Follow-Ups
  • Username and Password Resolution
  • Software and Application Support

Requirements:

  • Reliable high-speed internet connection required.
  • CompTIA A+ certification.
  • Experience supporting Microsoft 365, Windows 10, and Active Directory.
  • 1+ year Mac OS experience.
  • Experience with ServiceNow ticketing system.
  • Remote access tool experience (LogMeIn, TeamViewer, Take Control).
  • Progressive experience in technical support (MSP or call center IT support environment).
  • Technical proficiency in common hardware, software, and technologies.
  • Knowledge of Active Directory, Azure, O365, MFA, SSO, Okta, networking, and server concepts.
  • Understanding of call center metrics and KPIs.
  • College or technology school degree preferred.
  • Ability to multitask in a fast-paced environment.
  • Strong technical troubleshooting and customer service skills.
  • Strong verbal and written communication skills.

Equal opportunity employer committed to diversity and inclusion.

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