Help Desk Specialist

20 hours ago

Mandaue City, Central Visayas, Philippines beBeeSupport Full time ₱100,000 - ₱120,000
Technical Support Representative

We are seeking a skilled and customer-oriented Technical Support Representative to provide first-level support for technical issues in our contact center. You will assist customers with troubleshooting, product setup, and technical inquiries across various platforms.

  • Key Responsibilities:
  • Respond to technical support calls, emails, or chats from customers.
  • Troubleshoot hardware, software, and connectivity issues.
  • Guide customers through step-by-step solutions and product configurations.
  • Escalate unresolved issues to higher-level support or engineering teams.
  • Document all interactions and solutions in the ticketing system.
  • Maintain up-to-date knowledge of products, services, and system updates.
  • Meet performance targets related to resolution time, customer satisfaction, and accuracy.
Requirements
  • Must be authorized to work in the country where the job is based.
  • Must be willing to submit up to a background and/or security investigation with a fingerprint.
  • Must be willing to submit to drug screening.
Benefits
  • HMO Coverage
  • Dental Coverage
  • Career growth and learning opportunities.
  • Allowances for meals, clothing, laundry, and snacks.
  • Performance and loyalty bonuses.
  • Frequent disinfection and fogging of workplace.
  • Employee shuttle services.
  • Company retreats and off-site events.
About Us

We help clients deliver exceptional experiences and drive optimal performance. We assist companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services.

  • Help Desk Professional

    20 hours ago

    Mandaue City, Central Visayas, Philippines beBeeSupport Full time ₱500,000 - ₱700,000

    Job Summary:We are seeking a highly skilled Help Desk Professional to join our team. As a Help Desk Professional, you will be the first point of contact for our customers, providing technical support and resolving issues in a timely and efficient manner.About the Role:Provide exceptional customer service through phone, email, and chat supportTroubleshoot and...

  • Help Desk Specialist

    14 hours ago

    Mandaue City, Central Visayas, Philippines beBeeSupport Full time $60,000 - $75,000

    Service Desk Analyst Role OverviewThis position involves providing exceptional support to clients via multiple channels, including phone, email, and chat.Key Responsibilities:Manage incidents and requests within the ServiceNow ticketing system.Perform daily follow-ups with end users to ensure timely resolution of issues.Resolve username and password...

  • Help Desk Support Specialist

    3 days ago

    Cebu City, Central Visayas, Philippines beBeeTechnical Full time ₱600,000 - ₱1,200,000

    We are seeking a talented IT professional to join our team as an Entry Level Service Desk Specialist. As part of this role, you will be responsible for providing technical assistance and support to employees and non-employees regarding computer, networking, printing, hardware, and software related issues.Key Responsibilities:

  • Help Desk Technician

    13 hours ago

    Cebu City, Central Visayas, Philippines beBeeTechnical Full time ₱500,000 - ₱850,000

    IT Support SpecialistAssist and resolve internal technology issues by providing direct user support via phone, email, and ticketing systems.The successful candidate will be the first point of contact for users experiencing technical difficulties with company devices or software. Key responsibilities include:Triage and resolve Tier 1 issues within a set...

  • Help Desk Specialist

    19 hours ago

    Iloilo City, Western Visayas, Philippines beBeeHelpDesk Full time ₱500,000 - ₱750,000

    Help Desk ProfessionalRequired Skills:Windows Server, O365, Windows 10/11, Active Directory, and VMWare virtualization support are essential skills.The ability to troubleshoot network switches, routers, and firewall (CISCO, HP, and Draytek) is highly desirable.Current Microsoft certifications and working knowledge of ITIL are required.Assertive communication...

  • Help Desk Support

    5 days ago

    Cebu City, Central Visayas, Philippines Advanced World Systems Inc. Full time $104,000 - $130,878 per year

    Advanced World Systems Inc. is hiring a Full time Help Desk Support role in Cebu City, Central Visayas. Apply now to be part of our team.Job summary:Looking for candidates available to work:Monday: Morning, EveningTuesday: Morning, EveningWednesday: Morning, EveningThursday: Morning, EveningFriday: Morning, EveningCommand Center/HelpdeskJob...

  • Help Desk Professional

    13 hours ago

    Cebu City, Central Visayas, Philippines beBeeCustomer Full time $50,000 - $70,000

    Service Desk Analyst RoleWe are seeking a highly skilled Service Desk Analyst to provide exceptional customer service and technical support to clients.Provide end-user service desk support via phone, email, and chat.Manage incidents and requests within the ServiceNow ticketing system.Perform daily ticket follow-ups with end users.Resolve username and...

  • Help Desk Professional

    20 hours ago

    Angeles City, Central Luzon, Philippines beBeeCustomerSupport Full time $35,000 - $50,000

    Job Title:Service Desk SpecialistJob Summary:We are seeking a skilled Service Desk Specialist to provide technical support for our clients. As a key member of our team, you will be responsible for resolving technical issues related to hardware, software, and network connectivity.Duties and Responsibilities:Customer Support: Provide first-line technical...

  • Help Desk Customer Service Agent

    1 week ago

    Cebu City, Central Visayas, Philippines beBeeRepresentative Full time ₱250,000 - ₱450,000

    Job Description">We are seeking a skilled Help Desk Representative to join our team. In this role, you will work in a high-volume help desk environment supporting customers and analysts in providing incident resolution for various products and services.">Core Responsibilities:">">Assessment & validation of tickets that come into the help desk">Basic remote...

  • Help Desk Professional

    19 hours ago

    Cebu City, Central Visayas, Philippines beBeeCustomerSupport Full time $12,000 - $24,000

    As a Help Desk Professional, you will play a vital role in ensuring that our clients receive exceptional customer support. This position is ideal for individuals who are passionate about delivering outstanding service and have a knack for problem-solving.Job DescriptionProvide technical assistance to customers via phone, email, or chatRespond to customer...