Help Desk Customer Service Agent

6 hours ago

Cebu City, Central Visayas, Philippines beBeeRepresentative Full time ₱250,000 - ₱450,000
Job Description">

We are seeking a skilled Help Desk Representative to join our team. In this role, you will work in a high-volume help desk environment supporting customers and analysts in providing incident resolution for various products and services.

">Core Responsibilities:">
  • ">
  • Assessment & validation of tickets that come into the help desk">
  • Basic remote troubleshooting with end-users of PCs and retail point-of-sale devices">
  • Remote dispatch service personnel and work directly with customers to understand problems and ensure timely and satisfactory resolution">
  • Communicate and collaborate with customers, service personnel, logistics and account managers via phone and email to ensure problem resolution and meet Service Level Agreements">
  • Document, verify and make appropriate corrections to the incident record and customer profile">
  • Maintain and develop knowledge and expertise associated with multiple customer accounts, processes and the applications that support said processes">
  • Handle escalations, when required, to the appropriate groups">
">Required Skills and Qualifications:">
  • ">
  • At least 1-2 years of Helpdesk/Servicedesk/Call Center experience">
  • Working knowledge in Microsoft Operating Systems & Office Tools particularly MS Excel">
  • Excellent communication skills at all levels including excellent listening skills">
  • Possess strong customer service skills and be able to work in a dynamic team environment">
  • Problem solving and troubleshooting skills">
  • Open to work on a flexible schedule (Evenings/Weekends/Holidays)">
  • Ability to work in a multitask fast-paced environment">
  • Background in ITIL is a plus">
  • Ability to work individually or as a team player when the situation calls">
">Benefits:">

NCR Voyix offers competitive compensation and benefits packages.

">Equal Employment Opportunity:">

NCR Voyix is an equal employment opportunity employer and welcomes applications from diverse candidates.

">

NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential.

">

Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment.

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