Help Desk Professional

1 day ago


Angeles City, Central Luzon, Philippines beBeeCustomerSupport Full time $35,000 - $50,000
Job Title:

Service Desk Specialist

Job Summary:

We are seeking a skilled Service Desk Specialist to provide technical support for our clients. As a key member of our team, you will be responsible for resolving technical issues related to hardware, software, and network connectivity.

Duties and Responsibilities:
  • Customer Support: Provide first-line technical assistance via phone, email, or ticketing system.
  • Request Processing and Issue Triage: Receive and process incoming support requests, ensuring accurate administration of service requests.
  • Troubleshooting: Diagnose and attempt to resolve technical issues.
  • Resolution and Escalation: Resolve user problems within established guidelines or escalate to appropriate support teams when necessary.
Requirements:

To be successful in this role, you should possess excellent communication skills, attention to detail, and the ability to work independently and collaboratively as part of a team.

What We Offer:

We offer a dynamic and supportive work environment with opportunities for growth and development.



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