**Senior Customer Service Team Manager**

1 month ago


Taguig, National Capital Region, Philippines KLP Group Full time
KLP Group is seeking a Customer Service Team Leader to join our team in Taguig City.

This role offers a competitive salary range of P25,000.00-P30,000.00 per month, plus incentive/commission.

The successful candidate will be responsible for leading a team of customer service agents, ensuring they meet or exceed performance goals and providing guidance on consistent achievement of key metrics.

The ideal candidate will have at least 1 year of relevant experience in a BPO setup, good communication skills, and the ability to work onsite. Preferably with experience in outbound calls and willing to attend final interviews (face-to-face).

The job involves tracking employee time and schedule, reviewing agent performance results daily, and monitoring and assessing agent calls to drive performance improvement plans. The candidate should also be able to provide direction and guidance, achieve metric goal attainment, and consistently achieve goals for call monitoring and scores.

In addition to the competitive salary, benefits include company events, opportunities for promotion, paid training, pay raise, and promotion to permanent employee. Work schedule is 6 days a week, and supplemental pay includes 13th month salary, commission pay, and overtime pay.

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