Customer Service Team Member
1 month ago
Neksjob is a dynamic organization that values customer satisfaction. We are seeking a highly skilled Phone Support Specialist to join our team.
About the Role
This is a unique opportunity to work in a fast-paced environment, providing exceptional support to customers via phone calls. As a Phone Support Specialist, you will be the face of Neksjob, handling inquiries, resolving issues, and ensuring customer delight.
Key Responsibilities
- Respond to incoming customer calls and provide prompt solutions to their queries and concerns.
- Utilize strong communication skills to empathize with customers, resolve issues efficiently, and ensure their satisfaction.
- Maintain accurate records of customer interactions and escalate complex issues to senior colleagues when necessary.
Requirements
- Bachelor's degree or equivalent in any field (SHS Graduate and HS Graduate with old curriculum also welcome).
- At least 1 year of experience in a call center environment.
- Excellent communication and interpersonal skills, with the ability to remain calm under pressure.
- Flexibility to work on-site at our Taguig location.
Why Choose Neksjob?
We offer a competitive salary of **₱17,000** per month, along with exciting performance bonuses and account-specific allowances. Additionally, you can look forward to career advancement opportunities, comprehensive healthcare benefits, and a chance to grow within our organization.
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