Customer Service Team Manager

1 month ago


Taguig, National Capital Region, Philippines RecruiterPH Full time

We are seeking an exceptional Customer Service Team Manager to join our team at RecruiterPH. As a key member of our customer service team, you will be responsible for leading and motivating a team of 12-20 customer service associates to achieve the team's SLA.

Key Responsibilities
  • Leverage strong organizational and planning skills to effectively manage and coordinate team activities.
  • Maintain strict adherence to quality parameters, ensuring prompt, courteous, and accurate responses to customers.
  • Develop and implement strategies to minimize attrition and absenteeism within the team.
  • Prioritize and assign work to associates, initiating corrective measures to resolve day-to-day work-related problems.

The ideal candidate will possess excellent communication and interpersonal skills, with the ability to interact with various departments, including HR and administration. Strong problem-solving skills and the capacity to handle escalations will also be essential in this role.

In addition to your leadership skills, you should have a solid understanding of MS Office, particularly Excel, and basic arithmetic and statistical skills for data analysis and report generation.

A minimum of 1-2 years of supervisory experience or 3-4 years of experience as an associate is required, along with an undergraduate or graduate degree.

The salary for this position is estimated to be around $47,000 per annum, based on industry standards and location.

We offer a dynamic and supportive work environment, opportunities for professional growth and development, and a comprehensive rewards and recognition program.

Benefits
  • A competitive salary package
  • A comprehensive benefits program, including health insurance and retirement plan options
  • A dynamic and supportive work environment
  • Ongoing training and development opportunities


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