Customer Service Team Manager
1 month ago
We are seeking an exceptional Customer Service Team Manager to join our team at RecruiterPH. As a key member of our customer service team, you will be responsible for leading and motivating a team of 12-20 customer service associates to achieve the team's SLA.
Key Responsibilities- Leverage strong organizational and planning skills to effectively manage and coordinate team activities.
- Maintain strict adherence to quality parameters, ensuring prompt, courteous, and accurate responses to customers.
- Develop and implement strategies to minimize attrition and absenteeism within the team.
- Prioritize and assign work to associates, initiating corrective measures to resolve day-to-day work-related problems.
The ideal candidate will possess excellent communication and interpersonal skills, with the ability to interact with various departments, including HR and administration. Strong problem-solving skills and the capacity to handle escalations will also be essential in this role.
In addition to your leadership skills, you should have a solid understanding of MS Office, particularly Excel, and basic arithmetic and statistical skills for data analysis and report generation.
A minimum of 1-2 years of supervisory experience or 3-4 years of experience as an associate is required, along with an undergraduate or graduate degree.
The salary for this position is estimated to be around $47,000 per annum, based on industry standards and location.
We offer a dynamic and supportive work environment, opportunities for professional growth and development, and a comprehensive rewards and recognition program.
Benefits- A competitive salary package
- A comprehensive benefits program, including health insurance and retirement plan options
- A dynamic and supportive work environment
- Ongoing training and development opportunities
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Customer Service Team Member
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Taguig, National Capital Region, Philippines RecruiterPH Full timeJob Title: Customer Service Team MemberWe are seeking a highly skilled and motivated Customer Service Team Member to join our team at RecruiterPH. This role will provide an excellent opportunity for individuals who enjoy interacting with people and have a passion for delivering exceptional customer experiences.About the Role:The primary responsibility of...
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Taguig, National Capital Region, Philippines Neksjob Full timeOverviewNeksjob is a dynamic and forward-thinking organization seeking skilled professionals to join our team as Customer Service Representatives. We are committed to delivering exceptional customer experiences and provide opportunities for growth and development.About the RoleThis role involves providing top-notch customer service through various channels,...
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Asset Management Coordinator
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Taguig, National Capital Region, Philippines Ayuda Business Management solution Inc Full timeJob OverviewAyuda Business Management Solution Inc. is seeking an experienced Customer Service Representative to join our team.
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Customer Service Representative
1 month ago
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