Customer Service Team Manager
1 week ago
We are seeking an exceptional Customer Service Team Manager to join our team at RecruiterPH. As a key member of our customer service team, you will be responsible for leading and motivating a team of 12-20 customer service associates to achieve the team's SLA.
Key Responsibilities- Leverage strong organizational and planning skills to effectively manage and coordinate team activities.
- Maintain strict adherence to quality parameters, ensuring prompt, courteous, and accurate responses to customers.
- Develop and implement strategies to minimize attrition and absenteeism within the team.
- Prioritize and assign work to associates, initiating corrective measures to resolve day-to-day work-related problems.
The ideal candidate will possess excellent communication and interpersonal skills, with the ability to interact with various departments, including HR and administration. Strong problem-solving skills and the capacity to handle escalations will also be essential in this role.
In addition to your leadership skills, you should have a solid understanding of MS Office, particularly Excel, and basic arithmetic and statistical skills for data analysis and report generation.
A minimum of 1-2 years of supervisory experience or 3-4 years of experience as an associate is required, along with an undergraduate or graduate degree.
The salary for this position is estimated to be around $47,000 per annum, based on industry standards and location.
We offer a dynamic and supportive work environment, opportunities for professional growth and development, and a comprehensive rewards and recognition program.
Benefits- A competitive salary package
- A comprehensive benefits program, including health insurance and retirement plan options
- A dynamic and supportive work environment
- Ongoing training and development opportunities
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