Customer Service Ambassador

2 months ago

Taguig, National Capital Region, Philippines Potami One Water Enterprise Inc. Full time
Job Summary

We are seeking a highly skilled Customer Service Ambassador/Office Support Specialist to join our team at Potami One Water Enterprise Inc. This role demands exceptional customer service, communication, and organizational skills to navigate daily operations and challenging situations.

Responsibilities
  • Serve as the primary point of contact for customer inquiries via various channels.
  • Provide timely and accurate information about situations, expected resolutions, and alternative solutions.
  • Maintain clear and transparent communication to manage customer expectations and reduce anxiety.
  • Address customer complaints or issues with empathy and urgency.
  • Assist in managing high volumes of customer interactions, ensuring all are addressed promptly.
  • Document customer interactions and escalate urgent or unresolved issues to senior staff.
  • Report recurring issues or customer concerns to senior management for further action.
Administrative Tasks
  • Provide administrative support to the admin department and senior leadership.
  • Assist in coordinating communications, including internal memos and updates.
  • Handle urgent and high-priority correspondence, ensuring responses are clear, concise, and consistent.
  • Draft communications, including email templates and official statements.
  • Keep accurate records of events, customer feedback, and resolutions.
Requirements
  • College degree preferred.
  • Background in customer service, crisis management, communications, or a related field is beneficial.
  • Excellent multitasking abilities to handle both customer service issues and administrative responsibilities concurrently.
  • Strong ability to work under pressure, manage stress, and maintain focus in high-stress situations.
Why Join Us?

As a valued member of our team, you will have the opportunity to work in a dynamic environment that fosters professional growth and development. You will be part of a growing company in the beverage industry with international operations.

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