Customer Service Team Member

1 week ago


Taguig, National Capital Region, Philippines RecruiterPH Full time
Job Title: Customer Service Team Member

We are seeking a highly skilled and motivated Customer Service Team Member to join our team at RecruiterPH. This role will provide an excellent opportunity for individuals who enjoy interacting with people and have a passion for delivering exceptional customer experiences.

About the Role:
The primary responsibility of this position is to provide top-notch customer service to our clients through various communication channels, including phone, email, and chat. You will be the face of our company, representing us in a professional and courteous manner, while ensuring that every interaction meets our high standards of quality and efficiency.

Key Responsibilities:
• Respond to customer inquiries in a timely and effective manner, resolving issues and providing solutions that meet their needs.
• Collaborate with internal teams to resolve complex issues and improve overall customer satisfaction.
• Continuously develop and maintain knowledge of our products and services to provide accurate information and support to customers.
• Work closely with the sales team to identify opportunities and upsell/cross-sell our services to existing customers.

Requirements:
• Bachelor's degree in any field or equivalent work experience required.
• Minimum 6 months of customer service experience in a similar industry preferred.
• Excellent communication and interpersonal skills, with the ability to interact with customers from diverse backgrounds and cultures.
• Strong problem-solving and analytical skills, with the ability to think critically and make sound decisions.
• Ability to work in a fast-paced environment and prioritize tasks effectively to meet deadlines.
• Familiarity with CRM software and other productivity tools is an asset.

What We Offer:
• Competitive salary: ₱18,000 - ₱22,000 per month (dependent on experience).
• Ongoing training and development opportunities to enhance your skills and career prospects.
• A dynamic and supportive work environment that encourages collaboration and teamwork.
• Opportunities for growth and advancement within the company.

How to Apply:
If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, please submit your application, including your resume and cover letter, to us today.

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