Customer Service Representative Team Lead

3 days ago


Taguig, National Capital Region, Philippines Gratitude Philippines Full time
About Us:
Gratitude Philippines is a company that values excellence and customer satisfaction. We strive to provide top-notch services to our clients, and we're looking for a skilled professional to join our team as a Customer Service Representative Team Lead.

Job Description:
We are seeking a highly motivated and organized individual to oversee our customer service operations. As a Customer Service Representative Team Lead, you will be responsible for managing a team of customer service representatives, ensuring that they meet their targets and provide exceptional service to our clients.

Key Responsibilities:
  • Manage a team of customer service representatives to ensure they meet their performance targets
  • Develop and implement strategies to improve customer satisfaction and reduce complaints
  • Provide coaching and training to customer service representatives to enhance their skills and knowledge
  • Maintain accurate records of customer interactions and resolve issues in a timely manner

Requirements:
To be successful in this role, you will need:

Experience and Skills:
  • A minimum of 1 year of experience in a customer-facing role
  • Strong leadership and management skills
  • Excellent communication and interpersonal skills
  • Ability to work under pressure and manage multiple priorities

Education:
A college degree is required for this role.

Salary: The estimated salary for this position is £20,000 per annum, depending on experience. Gratitude Philippines offers a competitive compensation package, including benefits and opportunities for career growth.

Why Work with Us?
At Gratitude Philippines, we offer a dynamic and supportive work environment that fosters collaboration and innovation. We invest in our employees' growth and development, providing training and opportunities for advancement. Join our team and become part of a diverse and inclusive community that values excellence and customer satisfaction.

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