Transaction Support Specialist

5 days ago


Surigao City, Caraga, Philippines Genpact Full time

As a Transaction Support Specialist, you will play a critical role in providing seamless customer experiences for one of the largest financial institutions globally.

Key Job Functions
  • Handle complex client inquiries with ease and efficiency.
  • Deliver top-tier support to customers across multiple topics, including transaction details, investigations, and navigation assistance.
  • Develop a thorough understanding of customer needs and preferences.
  • Collaborate with colleagues to ensure optimal customer satisfaction.
Minimum Requirements
  • Age requirement must be met.
  • High school graduate or equivalent preferred; college degree desirable.
  • Proven ability to thrive in dynamic, high-pressure environments.
  • Adaptability and flexibility in work schedules.
  • Superior data entry skills.
  • Attention to detail.
PREFERRED QUALIFICATIONS
  • Effective communication and interpersonal skills.
  • Experience improving Net Promoter Score performance in a customer-facing setting.
  • Fluent English language skills, with a focus on clear and concise communication.
  • Critical thinking and problem-solving expertise.
  • Technical proficiency and attention to detail.
  • Background in phone customer service preferred.
  • Excellent negotiation and analytical skills.
  • Integrity and strong values.
  • Multitasking and time management skills.


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