Process Developer Role

5 days ago


Surigao City, Caraga, Philippines Genpact Full time
Job Overview

At Genpact, we're on a mission to create a world that works better for people. As a Process Developer, you'll be part of our team that delivers outcomes that shape the future.

This role is an exciting opportunity to work with one of the biggest financial banks in the world, providing outstanding customer service experience to their existing clients.

Key Responsibilities
  1. Support customers by resolving inquiries promptly and efficiently.
  2. Expertly handle customer inquiries at the first point of contact or escalate to appropriate levels for resolution.
  3. Service customers on various topics, including account transactions, investigations, and online navigation assistance.
  4. Provide exceptional customer service for American consumer credit card customers.
  5. Utilize CRM tools and document detailed information effectively.
  6. Able to use tools and resources appropriately to resolve customer inquiries efficiently.
Requirements
  • Ability to perform in a fast-paced and high-volume service center environment.
  • Must be detail-oriented and have excellent data entry skills.
  • High school or senior high school graduates are accepted; college graduates are preferred.
  • Flexible to work in any schedule and adhere to work schedules.
  • Excellent communication and problem-solving skills.

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