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Process Associate

2 weeks ago

Surigao City, Caraga, Philippines Genpact Full time

We are seeking a highly motivated Process Associate - Customer Service to join our team. This role involves supporting one of the biggest financial banks in the world by providing exceptional customer service experience to existing clients.

Key Responsibilities
  • Resolve client inquiries efficiently and effectively.
  • Provide expert support to customers on various topics, including account transactions details, investigations, and online navigation assistance.
  • Offer top-notch customer service to American consumer credit card customers.
  • Utilize CRM tools and maintain accurate records.
RequirementsEssential Qualifications
  • Must be at least the legal age by the time of application.
  • High school/Senior high school graduates are acceptable, while college graduates are preferred.
  • Capacity to handle fast-paced environments and high-volume service centers.
  • Multitasking and adherence to process protocols.
  • Flexibility in work schedules and willingness to adapt.
  • Strong data entry skills.
  • Detailed focus.
PREFERRED QUALIFICATIONS
  • Excellent interpersonal and communication skills.
  • Experience driving Net Promoter Score performance expectations in a customer service setting.
  • Accurate grammar and effective communication skills in English.
  • Critical thinking and problem-solving abilities.
  • Advanced computer proficiency and meticulous attention to detail.
  • Desirable background in phone customer service field.
  • Exceptional negotiation and analytical skills.
  • Integrity and strong moral compass.
  • Multitasking capabilities.