Genpact Job Opportunity

3 days ago


Surigao City, Caraga, Philippines Genpact Full time
Job Summary

We're seeking an experienced customer support specialist to join our team as a Process Developer, Customer Care. In this role, you'll be responsible for providing exceptional customer service experience to clients of one of the largest retail stores in the world. You'll work closely with our team to resolve client inquiries at the first point of contact or escalate them to the appropriate level for resolution.

Key responsibilities include:

Responsibilities
  • Service clients on a variety of topics, including account transaction details, payment, disputes, explaining charges, handling fraud, online transactions, and handling fees or rates.
  • Utilize CRM tools to document detailed information and efficiently resolve customer issues using available resources.


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