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Process Optimization Specialist
2 weeks ago
As a Process Optimization Specialist at Genpact, you will play a key role in driving process improvements across our organization. This role requires strong analytical and problem-solving skills, with the ability to communicate effectively with both technical and non-technical stakeholders.
Responsibilities- Develop and implement process improvements to enhance customer experience and drive business results.
- Analyze complex customer issues, identify root causes, and develop solutions in collaboration with other teams.
- Provide consultative support to customers, helping them achieve the best possible resolution to their challenges.
To be successful in this role, you will need:
Key qualifications and skills- High school education or above.
- Strong understanding of social media products and services.
- Excellent customer service skills.
- Strong problem-solving and analytical skills.
