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Process Improvement Specialist

2 weeks ago

Surigao City, Caraga, Philippines Genpact Full time

We are seeking a skilled Process Developer to join our team at Genpact. This role will involve supporting one of the Biggest Financial Banks in the World by providing outstanding Customer Service Experience to their existing Clients.

Main Responsibilities
  1. Resolve client inquiries promptly and efficiently at the first point of contact or escalate to appropriate level for resolution.
  2. Service customers on a range of topics, including account transactions, investigations, and navigation assistance.
  3. Provide exceptional Customer Service for American consumer credit card customers.
  4. Utilize CRM tools to collect and document detailed information.
  5. Employ tools and resources effectively to resolve customer inquiries.
Key Qualifications
  1. Minimum age requirement.
  2. High School or equivalent qualification accepted, College degree preferred.
  3. Ability to work in a fast-paced environment with high volumes.
  4. Multi-tasking and compliance with processes.
  5. Adherence to work schedules.
  6. Flexibility in scheduling.
  7. Data entry skills.
  8. Attention to detail.

We strive to create a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation.