Business Analyst

1 week ago


Surigao City, Caraga, Philippines Genpact Full time

As a Business Analyst at Genpact, you will have the opportunity to work with one of the biggest financial banks in the world, providing exceptional customer service experiences to their existing clients.

Key Responsibilities
  1. Support customers through prompt and expertly resolving their inquiries at the first point of contact or escalating to the appropriate level for resolution.
  2. Service customers on a variety of topics, including account transactions details, investigations, and online navigation assistance.
  3. Utilize CRM tools and collect/document detailed information to provide efficient customer service.
Requirements
  • High School/Senior High School graduates are accepted, while College graduates are preferred.
  • Ability to perform in a fast-paced and high-volume service center.
  • Excellent data entry skills and attention to detail.

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