Quality Assurance Analyst

7 days ago


Surigao City, Caraga, Philippines Genpact Full time

Genpact is a global leader in professional services and solutions, committed to delivering outcomes that shape the future. As a Process Developer, Customer Care, you will support one of the Biggest Financial Banks in the World by providing outstanding Customer Service Experience to their existing Clients.

Primary Responsibilities
  1. Support clients through phone-based interactions, resolving inquiries and escalating when necessary.
  2. Service customers on various topics, including account transactions, investigations, and navigation assistance.
  3. Provide expert customer service for American consumer credit card customers.
  4. Utilize CRM tools to collect and document detailed information.
  5. Develop strong problem-solving and decision-making skills.
Key Qualifications
  1. Age requirement.
  2. Education: High School or equivalent qualification accepted, College degree preferred.
  3. Communication and interpersonal skills.
  4. Problem-solving and decision-making skills.
  5. Time management and organizational skills.
  6. Data entry skills.
  7. Attention to detail.

We value diversity and inclusion, respect and integrity, customer focus, and innovation.



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