Quality Assurance Analyst
7 days ago
Genpact is a global leader in professional services and solutions, committed to delivering outcomes that shape the future. As a Process Developer, Customer Care, you will support one of the Biggest Financial Banks in the World by providing outstanding Customer Service Experience to their existing Clients.
Primary Responsibilities- Support clients through phone-based interactions, resolving inquiries and escalating when necessary.
- Service customers on various topics, including account transactions, investigations, and navigation assistance.
- Provide expert customer service for American consumer credit card customers.
- Utilize CRM tools to collect and document detailed information.
- Develop strong problem-solving and decision-making skills.
- Age requirement.
- Education: High School or equivalent qualification accepted, College degree preferred.
- Communication and interpersonal skills.
- Problem-solving and decision-making skills.
- Time management and organizational skills.
- Data entry skills.
- Attention to detail.
We value diversity and inclusion, respect and integrity, customer focus, and innovation.
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Process Quality Analyst
7 days ago
Surigao City, Caraga, Philippines Genpact Full timeRequirements and QualificationsTo succeed as a Process Quality Analyst, you must have a strong ability to multi-task, perform in a fast-paced environment, and demonstrate attention to detail.High school/Senior High School graduates are accepted, while College graduates are preferred.
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Quality Assurance Lead
7 days ago
Surigao City, Caraga, Philippines Genpact Full timeJob DescriptionThis role entails handling both Training & Call Quality deliverables. As a Manager, you will primarily handle process & corporate trainings, access management & quality audits.You will facilitate new hire, cross skill, up-skill & corporate trainings, perform Call /Case Auditing, Monitoring and Coaching, and conduct refreshers basis training...
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Research Data Analyst
7 days ago
Surigao City, Caraga, Philippines Genpact Full timeJob DescriptionGenpact is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients.We invite applications for the role of Technical Associate, Research Analyst. In this...
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Text Prompt Engineer for AI Applications
5 days ago
Surigao City, Caraga, Philippines Genpact Full timeBusiness Analyst - AI/ITO089004In this pivotal role, you will serve as a Business Analyst - AI/ITO089004, focusing on the design, analysis, and refinement of text prompts for AI applications. Your strong analytical skills and experience in data analysis will enable you to optimize the AI prompt generation process and deliver quality results.
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Technical Associate
7 days ago
Surigao City, Caraga, Philippines Genpact Full timeJob Description - Technical Associate - Research Analyst (ITO087383)Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose –...
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Consultant - AI / Business Analyst-ITO089004
5 days ago
Surigao City, Caraga, Philippines Genpact Full timeJob Description - Consultant - AI / Business Analyst (ITO089004)Consultant - AI / Business Analyst - ITO089004Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value...
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Market Research Coordinator
7 days ago
Surigao City, Caraga, Philippines Genpact Full timeRole OverviewWe are looking for a skilled Technical Associate, Research Analyst to join our team at Genpact. As a key member of our research and data analytics group, you will be responsible for driving sales intelligence research and data analytics initiatives.Main Responsibilities:Design and develop research plans to achieve business objectivesAnalyze and...
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Business Intelligence Specialist
7 days ago
Surigao City, Caraga, Philippines Genpact Full timeAbout the RoleAs a Technical Associate, Research Analyst at Genpact, you will play a crucial part in driving sales intelligence research and data analytics. This role involves understanding business objectives, designing research approaches, and collecting data on prospective customers.Main Responsibilities:Develop research strategies to uncover valuable...
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Manager-CPG057309
2 weeks ago
Surigao City, Caraga, Philippines Genpact Full timeGenpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we...
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Multimedia Developer for Education
7 days ago
Surigao City, Caraga, Philippines Genpact Full timeWe are seeking an E-Learning Developer who will help us create engaging online learning solutions. The ideal candidate will have strong skills in e-learning authoring tools, graphic design, and instructional design.Main TasksCourse Creation:Develop interactive e-learning courses using Articulate Storyline, Rise, or similar tools.Create visually engaging...
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Process Developer-HMS056759
2 weeks ago
Surigao City, Caraga, Philippines Genpact Full timeJob Description - Process Developer (HMS056759)Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit...
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Manager-HEA012801
7 days ago
Surigao City, Caraga, Philippines Genpact Full timeGenpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we...
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Corporate Trainer and Instructional Designer
7 days ago
Surigao City, Caraga, Philippines Genpact Full timeAs an E-Learning Developer at Genpact, you will play a key role in designing and delivering engaging online learning solutions. Your passion for blending technology, design, and education will help create transformative learning experiences for our clients.Main ResponsibilitiesCourse Development:Develop interactive e-learning courses using Articulate...
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Head Chef
1 day ago
Surigao City, Caraga, Philippines Nexus Recruitment Group Full timeAbout the job Head Chef (Siargao Island)Company Overview:Join a dynamic and rapidly growing hospitality group based in the stunning island of Siargao, Philippines. Our company is dedicated to providing unparalleled culinary experiences for travelers seeking adventure, relaxation, and authentic cultural immersion. With a focus on sustainability and community...
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eLearning Content Developer
7 days ago
Surigao City, Caraga, Philippines Genpact Full timeOur company overview highlights our purpose – creating a world where work works better for everyone. We operate globally, serving leading enterprises, including the Fortune Global 500. As a global professional services firm, we leverage our deep business and industry knowledge to deliver outcomes that shape the future.About This JobWe're looking for an...
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Digital Learning Specialist
7 days ago
Surigao City, Caraga, Philippines Genpact Full timeAt Genpact, we are a global professional services firm that delivers outcomes that shape the future. Our 125,000+ people across 30+ countries drive our relentless pursuit of creating lasting value for clients. With deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI, we serve leading enterprises,...
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Consultant - Japanese Language Support-ITO087385
2 weeks ago
Surigao City, Caraga, Philippines Genpact Full timeGenpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we...
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Surigao City, Caraga, Philippines Genpact Full timeGenpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we...
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Quality Assurance Analyst
7 days ago
Davao City, Davao, Philippines Transcom Full timeJob OverviewWe are seeking a highly skilled Quality Assurance Analyst to join our team. As a Quality Assurance Analyst, you will be responsible for ensuring the quality of our services and processes.
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Quality Assurance Analyst
7 days ago
Quezon City, National Capital Region, Philippines Reed Elsevier Philippines Full timeAbout the RoleWe are seeking an experienced Quality Assurance Analyst to join our team. As a Quality Assurance Analyst, you will be responsible for ensuring the highest standards of quality and excellence in our operations.Key responsibilities include:Developing and implementing quality assurance processes and proceduresConducting quality audits and...
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Quality Assurance Analyst
3 weeks ago
Cebu City, Central Visayas, Philippines Neksjob Corporation Full timeQuality assurance analysts are responsible for testing, analyzing, and ensuring the quality of software, products, and systems. They confirm that products or services meet the standards set by the company or the industry in which you're working. QA has become synonymous with the software development process and technology products. However, jobs in quality...
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Quality Assurance Analyst
1 day ago
Makati City, National Capital Region, Philippines Hunter's Hub Inc. Full timeJob Summary:We are seeking a motivated and detail-oriented Quality Assurance Analyst to join our team at Hunter's Hub Inc. As a Quality Assurance Analyst, you will be responsible for ensuring the quality of our software applications through thorough testing and analysis.Main Duties:Conduct manual testing of software applications to identify defects and areas...
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Quality Assurance Analyst
3 days ago
Makati City, National Capital Region, Philippines Edufied (BEfied Group) Full timeWe are seeking a detail-oriented Quality Assurance Analyst to join our team at Edufied. As a Quality Assurance Analyst, you will play a crucial role in ensuring the quality of our application.The ideal candidate will have a basic understanding of programming and a sufficient level of curiosity to explore the application's limitations and scope.You will be...
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Quality Assurance Analyst
1 week ago
Cebu City, Central Visayas, Philippines Jollibee Group Full timeTitle: Analyst, Quality Assurance (Danao, Cebu)TheQuality Assurance Analystis responsible for:Ensuring that the goods produced adhere to established quality standards.Observing and checking raw materials used or finished goods produced for visible defects; performing various tests on the samples drawn; and noting down observations.Accepting and rejecting...
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Quality Assurance Analyst
3 weeks ago
Makati City, National Capital Region, Philippines Hunter's Hub Incorporated Full timeQualificationsSkills and Qualifications (Non-negotiable):• Proficiency in Azure DevOps for test case management, defect tracking, and reporting.• Hands-on experience with test automation tools (e.g., Selenium, Katalon Studio, TestNG).• Strong understanding of software testing life cycle (STLC) and Agile methodologies.• Experience in API testing...
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Quality Assurance Analyst
2 weeks ago
Cavite City, Calabarzon, Philippines Agripacific Corporation Full timeOn-site - Cavite 1-3 Yrs Exp Diploma Full-timeJob DescriptionRebisco Group of Food Companies is looking for a Quality Assurance Analyst.Roles and ResponsibilitiesResponsible for conducting physio-chemical analysis of in-process, incoming materials and finished product.Accepts and rejects lots on the basis of samples checked and assists in the implementation...
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Quality Assurance Analyst
2 weeks ago
Makati City, National Capital Region, Philippines Hunter's Hub Incorporated Full timeJob Description: Quality Assurance (QA) AnalystRole OverviewAs a Quality Assurance (QA) Analyst, you will play a critical role in ensuring the delivery of high-quality software solutions and business processes. Your responsibilities will include designing and executing test plans, identifying and reporting defects, and ensuring that systems meet functional...
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Quality Assurance Analyst
8 hours ago
Makati City, National Capital Region, Philippines TransUnion Full timeAbout the Opportunity:We are seeking a Quality Assurance Analyst to join our team at TransUnion. As a key player in our data quality initiative, you will be responsible for analyzing data, identifying trends, and implementing process improvements.Responsibilities:Analyze data to identify areas for improvement and implement corrective actions.Work closely...
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Quality Assurance Analyst
7 days ago
Cebu City, Central Visayas, Philippines CallTek Full timeThe Quality Assurance Analyst is responsible for ensuring that products and services meet the established standards of quality, including reliability, usability, and performance. The role involves designing and implementing tests, debugging, and defining corrective actions. The QA Analyst will play a vital role in the development process by conducting tests...
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Quality Assurance Analyst
7 days ago
Bacolod City, Western Visayas, Philippines Parallax Technologies Full timeGlobal Strategic is looking for a Quality Assurance Analyst to join our strategically awesome team Be part of our growing BPO company and leverage your experience.Requirements:Must possess a Bachelor's/College Degree of any courseAt least 1 year of audit work experience involving calls, files, and processes. Also, engaged in operations calls for onboarding,...
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Quality Assurance Analyst
3 weeks ago
Quezon City, National Capital Region, Philippines IntouchCX Full timeLocation: Cubao, Quezon CityDepartment: OperationsAbout the Job:We're changing the way people think about customer service, and we need your help We're looking for a Quality Assurance Analyst to monitor Customer Service Representatives (CSRs) and the daily performance of Tier 2 teams (CSA/CX) by recording, reviewing and evaluating Voice, Email, Chat and...
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Software Quality Assurance Specialist
13 hours ago
Makati City, National Capital Region, Philippines Smart Communications, Inc. Full timeSeniority Level and Employment TypeThis is an Associate-level position, working full-time in our organization.Industry and Job FunctionTelecommunications: We operate in the telecommunications industry, providing innovative solutions to our customers.Information Technology, Quality Assurance, and Analyst: This role involves IT, quality assurance, and analyst...
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Quality Assurance Specialist
6 days ago
Mandaluyong City, National Capital Region, Philippines Commonwealth Foods, Inc. Full timeAt Commonwealth Foods, Inc., we are seeking a highly skilled Quality Assurance Analyst to join our team of researchers/analysts. As a Quality Assurance Analyst, you will play a crucial role in ensuring the quality and consistency of our raw materials, packaging materials, and finished products.The position involves monitoring and auditing processes, workers,...
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Quality Assurance Supervisor
3 days ago
Cebu City, Central Visayas, Philippines HLH Consulting Group Full timeLead a team of Senior Quality Analysts and Quality Analysts.Conduct quality assurance evaluations (internal audits) for employees to improve the customer experience.Provide immediate feedback to employees who incur critical errors.Qualifications5+ years of experience in Quality Assurance with at least 2 years in a leadership role.Proven experience in...
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Quality Assurance Leader
2 days ago
Makati City, National Capital Region, Philippines JobsAvenuePH Full timeWe are seeking a seasoned professional to lead our Quality Assurance team in delivering exceptional customer experiences.Job DescriptionThe successful candidate will oversee the evaluation of customer interactions, ensuring our call center operations meet the highest standards of quality and service excellence.This role involves developing and implementing...
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Quality Assurance Team Lead
3 days ago
Cebu City, Central Visayas, Philippines HLH Consulting Group Full timeJob SummaryThe HLH Consulting Group is seeking a highly skilled Quality Assurance Supervisor to lead our team of Senior Quality Analysts and Quality Analysts. As a key member of our organization, you will be responsible for conducting quality assurance evaluations to improve the customer experience.Key Responsibilities:Lead a team of Quality Assurance...
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Quality Assurance Analyst
5 days ago
Cebu City, Central Visayas, Philippines NutriAsia Full timeThis position shall communicate matters related to food safety, such as, but not limited to regulatory requirements, preventive actions, and non-conformances to the respective immediate superior. Cascade existing and revised work instructions, support documents and forms related to Quality Assurance.Seniority levelEntry levelEmployment typeFull-timeJob...
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Senior Quality Assurance Analyst Position
7 days ago
Bacolod City, Western Visayas, Philippines Parallax Technologies Full timeWe are looking for a highly skilled Quality Assurance Analyst to join our team at Parallax Technologies. In this role, you will be responsible for ensuring the highest level of quality in our products and services.About the Team:Our team is composed of experienced professionals who share a passion for quality assurance. We are a collaborative and supportive...