Financial Services Assistant

7 days ago


Surigao City, Caraga, Philippines Genpact Full time

We're looking for a dedicated Financial Services Assistant to join our team As a Financial Services Assistant, you'll play a key role in supporting one of the largest financial institutions globally.

Key Responsibilities
  • Respond to customer inquiries efficiently and accurately.
  • Deliver exceptional customer service across multiple topics, including transaction details, investigations, and navigation assistance.
  • Build strong relationships with customers to drive loyalty and retention.
  • Collaborate with colleagues to achieve exceptional customer satisfaction.
Requirements
  • Meet the age requirement.
  • High school graduate or equivalent preferred; college degree desirable.
  • Ability to thrive in fast-paced, dynamic environments.
  • Flexibility in work schedules and willingness to adapt.
  • Strong data entry skills.
  • Attention to detail.
PREFERRED QUALIFICATIONS
  • Excellent communication and interpersonal skills.
  • Experience driving Net Promoter Score performance in a customer service setting.
  • Clear and concise English language skills.
  • Critical thinking and problem-solving expertise.
  • Technical proficiency and attention to detail.
  • Background in phone customer service preferred.
  • Exceptional negotiation and analytical skills.
  • Integrity and strong values.
  • Multitasking and time management skills.


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