Senior Desktop Support Specialist
1 month ago
About the Role:
This is an exciting opportunity to join Strategic Networks Inc as a Senior Desktop Support Specialist. As a key member of our IT team, you will be responsible for providing top-notch technical support to our end-users. If you have a passion for technology and enjoy troubleshooting complex problems, this could be the perfect role for you.
About the Job:
We are looking for a highly motivated and experienced Desktop Support Specialist to join our team. As a Senior Desktop Support Specialist, you will be responsible for providing first-level technical support to our end-users via phone, email, or remote desktop sessions. You will also work closely with our team to resolve more complex technical issues that may require on-site visits or collaboration with other departments.
Responsibilities:
* Provide exceptional technical support to our end-users via multiple channels, including phone, email, and remote desktop sessions.
* Troubleshoot and resolve technical issues related to hardware, software, and network connectivity.
* Collaborate with other teams to resolve complex technical issues that may require input from various departments.
* Develop and maintain strong relationships with our end-users to ensure their technical needs are met.
* Stay up-to-date with the latest technologies and trends in the IT industry to continually improve your skills and knowledge.
Requirements:
* 3+ years of experience in a similar role, preferably in a corporate environment.
* Strong understanding of Windows and non-Windows operating environments, including desktop applications, networking, and security principles.
* Excellent communication and problem-solving skills, with the ability to work well under pressure.
* Ability to multitask and prioritize tasks effectively, while maintaining attention to detail.
* Bachelor's degree in Computer Science, Information Technology, or a related field.
What We Offer:
* A competitive salary range of $60,000 - $80,000 per annum, depending on experience.
* Opportunities for career growth and professional development.
* A dynamic and supportive work environment.
* Comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.
How to Apply:
If you are a motivated and experienced Desktop Support Specialist looking for a new challenge, please submit your resume and cover letter for consideration.
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