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Technical Support Specialist

2 weeks ago

Cebu City, Central Visayas, Philippines TORCH Solutions Full time

At TORCH Solutions, we are seeking a skilled Technical Chat Support professional to join our team. This is a full-time opportunity that offers the chance to make a positive impact on our customers' experiences.

We are looking for someone with strong customer service and communication skills, who can effectively interact with customers through online chat. The ideal candidate will have proven experience in a technical support or customer service role, preferably in a call centre or contact centre environment.

The successful applicant will be able to:

  • Engage with customers through online chat to understand and resolve their technical issues;
  • Provide accurate and timely information to customers, ensuring a positive experience;
  • Escalate complex issues to the appropriate teams for further investigation and resolution;
  • Document all customer interactions and maintain detailed records;
  • Identify trends and patterns in customer feedback to help improve our products and services;
  • Collaborate with cross-functional teams to enhance the overall customer support experience.

In return, we offer a competitive salary and bonus structure, comprehensive health and wellness benefits, opportunities for career development and advancement, a supportive and collaborative work environment, and flexible work arrangements, including the option to work from home.

This is an exciting opportunity for someone who is passionate about delivering exceptional customer service and is looking for a challenging and rewarding role.