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Technical Support Expert for Live Chat Interactions

2 weeks ago

Cebu City, Central Visayas, Philippines Talent Outsourcing Channel Solutions Full time
About the Role:
We're looking for a highly skilled Technical Support Representative to join our dynamic team. In this full-time position, you will be responsible for delivering exceptional customer service and technical assistance through live chat interactions.

Key Responsibilities:
Engage with customers through live chat to troubleshoot technical issues and provide solutions
Understand and apply technical knowledge to address a variety of customer inquiries
Document customer interactions and maintain accurate records
Collaborate with team members to share best practices and improve customer service processes
Continuously expand your technical expertise to stay up-to-date with product and service developments

Requirements:
Strong communication and interpersonal skills with the ability to effectively convey information
Keen interest in technology and a willingness to learn
Excellent problem-solving and analytical skills to identify and resolve customer issues
Ability to work in a fast-paced, customer-centric environment

What We Offer:
Competitive salary and performance-based incentives
Opportunities for career advancement and professional development
Comprehensive benefits package, including health insurance and retirement plans
Supportive and collaborative work environment
Regular team-building activities and social events