Delivery and Operations Service Manager
6 days ago
The Delivery and Operations Service Manager plays a critical role in ensuring that our services are delivered efficiently and effectively. This includes managing the service catalog, negotiating contracts, and maintaining relationships with customers and vendors.
The successful candidate will possess strong analytical and problem-solving skills, with the ability to communicate complex technical information to non-technical stakeholders. Key responsibilities include:
- Design and implement service-level agreements (SLAs) to meet customer requirements.
- Monitor and analyze service performance metrics to identify areas for improvement.
- Collaborate with internal teams to resolve service issues and improve overall service quality.
- Develop and implement training programs to enhance service delivery skills.
About Globe Telecom, Inc.: As a leading telecommunications company in the Philippines, we aim to create a wonderful world for our people, business, and nation by providing innovative solutions that enrich lives through communications.
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Operations and Service Delivery Lead
6 days ago
Taguig, National Capital Region, Philippines Globe Telecom, Inc. Full timeOperations and Service Delivery LeadThis key role is responsible for delivering exceptional service quality while minimizing risks and optimizing service availability. The Operations and Service Delivery Lead will work closely with cross-functional teams to ensure seamless delivery of services to our customers.The ideal candidate will possess excellent...
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Service Desk Manager Delivery
1 week ago
Taguig, National Capital Region, Philippines Gratitude Philippines Full timeJob Summary• The role of the Service Delivery Manager (SDM) is responsible for co-coordinating the delivery of services for key clients. The SDM plays a vital role in creating long-term healthy relationships between the service provider and the client, acting as the bridge between the client and our operational delivery teams. The key responsibility of the...
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HR Service Delivery Manager
6 days ago
Taguig, National Capital Region, Philippines Tata Consultancy Services Full timeJob SummaryWe are seeking a seasoned Human Resources Shared Services Manager to lead and oversee the HR Shared Services team at Tata Consultancy Services. In this role, you will be responsible for managing the day-to-day operations of the HR Shared Services function, ensuring high-quality service delivery across HR processes, and driving continuous...
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SAP Service Delivery Manager
7 days ago
Taguig, National Capital Region, Philippines SAP SE Full timeSAP SE is a global leader in enterprise software, helping organizations run at their best. As a SAP Service Delivery Manager, you will play a key role in ensuring timely and high-quality delivery of SAP solutions to our customers.About the RoleWe are seeking an experienced professional to manage service delivery operations, focusing on process optimization,...
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Service Desk Manager Delivery
4 weeks ago
Taguig, National Capital Region, Philippines Gratitude Philippines Full timeJob Summary• The role of the Service Delivery Manager (SDM) is responsible for co-coordinating the delivery of services for key clients. The SDM plays a vital role in creating long-term healthy relationships between the service provider and the client, acting as the bridge between the client and our operational delivery teams. The key responsibility of the...
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Service Delivery Manager
1 day ago
Taguig, National Capital Region, Philippines Jones Lang LaSalle Incorporated Full timeJones Lang LaSalle Incorporated is a leading global real estate services firm that empowers its employees to shape a brighter future. As a Facilities Management Director, you will have the opportunity to work on exciting projects and collaborate with a talented team.About the Role:This position involves managing a team to ensure service delivery standards...
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Service Delivery Manager
1 day ago
Taguig, National Capital Region, Philippines Canon New Zealand Full timeJob Description:The Client Relationship Director position is responsible for overseeing the operations of Service Operations to clients external to Canon Group. This role entails the daily management of employees within the Team to achieve pre-determined SLAs and KPIs, coaching and monitoring individual performance, analysis of performance statistics, and...
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Operations Services Manager
6 days ago
Taguig, National Capital Region, Philippines Globe Telecom, Inc. Full timeOperations Services ManagerThe Operations Services Manager is responsible for overseeing the day-to-day operations of our service delivery team. This includes managing the service catalog, coordinating with internal teams, and resolving service issues.The successful candidate will possess strong leadership skills, with the ability to motivate and guide a...
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HR Service Delivery
1 week ago
Taguig, National Capital Region, Philippines Neksjob Philippines Full timeRESPONSIBILITIES: - Lead the Global Payroll service delivery across both in-house and outsourced countries. - Oversee payroll operations across approximately 17 countries, with around 30 pay runs. - Drive Payroll Service Delivery and Compliance, managing a team of approximately 150 resources and supporting around 75,000 pay slips monthly. - Manage...
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Director of IT Operations and Service Delivery
4 hours ago
Taguig, National Capital Region, Philippines Michael Page Full timeJob DescriptionThis role involves leading the delivery of critical services related to data platforms, core banking, and IT infrastructure. The ideal candidate will have extensive experience in Managed Services Provider (MSP) service delivery, IT procurement, and contract ownership.ResponsibilitiesStrategic Leadership: Develop and implement strategies to...
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HR Service Delivery
4 weeks ago
Taguig, National Capital Region, Philippines Neksjob Philippines Full timeRESPONSIBILITIES: - Lead the Global Payroll service delivery across both in-house and outsourced countries. - Oversee payroll operations across approximately 17 countries, with around 30 pay runs. - Drive Payroll Service Delivery and Compliance, managing a team of approximately 150 resources and supporting around 75,000 pay slips monthly. - Manage...
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IT Service Delivery Manager
3 days ago
Taguig, National Capital Region, Philippines Viventis Search Asia Full timeViventis Search Asia is seeking a seasoned IT professional to fill the role of IT Service Delivery Manager. In this position, you will be responsible for overseeing the delivery of IT services, ensuring that they meet the needs of our clients and stakeholders.Job DescriptionThe successful candidate will be responsible for:Technical Standards: Review, uphold,...
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Service Delivery Lead
4 weeks ago
Taguig, National Capital Region, Philippines Hunters Hub Inc. Full timeQUALIFICATIONS:- Bachelor's Degree- Minimum of 7 years of experience as a Service Delivery Lead or in a similar role- Extensive experience in Incident, Problem, and Change Management- Strong experience in writing and publishing Incident Reports.- Proficient in ITIL v3- Strong background in Incident Analysis- Advanced skills in Networking and IT...
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Service Delivery Director
7 days ago
Taguig, National Capital Region, Philippines Hunter's Hub Inc. Full timeJob Description:We are seeking a highly skilled Service Delivery Director to oversee the delivery of services to clients or customers, ensuring they meet agreed-upon standards and expectations. This critical role involves managing the end-to-end service delivery process, coordinating between teams, and ensuring that operations run smoothly.Key...
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Service Delivery Lead
1 week ago
Taguig, National Capital Region, Philippines Hunter's Hub Inc. Full timeOverseeing the delivery of services to clients or customers, ensuring they meet agreed-upon standards and expectations. They play a critical role in managing the end-to-end service delivery process, coordinating between teams, and ensuring that operations run smoothly.Service Management: Ensures that services are delivered efficiently and meet quality...
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Service Delivery Lead
1 week ago
Taguig, National Capital Region, Philippines Hunter's Hub Inc Full timeSpecial Instructions- Work Onsite- Please advise the candidate to prepare a presentation about themselves, their background, experience, and key highlights related to the role. This presentation will serve as a basis for the client and will be presented during their technical interview.Qualifications- Bachelor's Degree- Minimum of 7 years of experience as a...
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Service Delivery Lead
4 weeks ago
Taguig, National Capital Region, Philippines Hunter's Hub Inc. Full timeOverseeing the delivery of services to clients or customers, ensuring they meet agreed-upon standards and expectations. They play a critical role in managing the end-to-end service delivery process, coordinating between teams, and ensuring that operations run smoothly.Service Management: Ensures that services are delivered efficiently and meet quality...
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Service Delivery Lead
4 weeks ago
Taguig, National Capital Region, Philippines Hunter's Hub Inc Full timeSpecial Instructions- Work Onsite- Please advise the candidate to prepare a presentation about themselves, their background, experience, and key highlights related to the role. This presentation will serve as a basis for the client and will be presented during their technical interview.Qualifications- Bachelor's Degree- Minimum of 7 years of experience as a...
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Service Delivery Lead
2 weeks ago
Taguig, National Capital Region, Philippines Hunter's Hub Inc Full timeSpecial Instructions- Work Onsite- Please advise the candidate to prepare a presentation about themselves, their background, experience, and key highlights related to the role. This presentation will serve as a basis for the client and will be presented during their technical interview.Qualifications- Bachelor's Degree- Minimum of 7 years of experience as a...
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Managed Services Delivery Expert
4 hours ago
Taguig, National Capital Region, Philippines Michael Page Full timeAbout the RoleWe are seeking a highly experienced Director to lead our MSP Core Service Delivery team. As a key member of our organization, you will be responsible for overseeing the delivery of services related to data platforms, core banking, and IT infrastructure.Key ResponsibilitiesVendor and Contract Management: Act as the primary owner of vendor...