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Operations and Service Delivery Lead

1 week ago

Taguig, National Capital Region, Philippines Globe Telecom, Inc. Full time
Operations and Service Delivery Lead

This key role is responsible for delivering exceptional service quality while minimizing risks and optimizing service availability. The Operations and Service Delivery Lead will work closely with cross-functional teams to ensure seamless delivery of services to our customers.

The ideal candidate will possess excellent communication skills and have experience in managing interfaces between different stakeholders. Key responsibilities include:

  • Develop and implement service strategies to meet customer needs.
  • Manage and maintain relationships with customers, vendors, and partners.
  • Analyze service performance metrics to identify areas for improvement.
  • Collaborate with internal teams to resolve service issues and improve overall service quality.

About Globe Telecom: As the leading telecommunications company in the Philippines, we strive to enrich lives through communications by simplifying technology so that we bring customers closer to what matters most.