Operations Services Manager
7 days ago
The Operations Services Manager is responsible for overseeing the day-to-day operations of our service delivery team. This includes managing the service catalog, coordinating with internal teams, and resolving service issues.
The successful candidate will possess strong leadership skills, with the ability to motivate and guide a team of professionals. Key responsibilities include:
- Develop and implement operational processes to improve service delivery efficiency.
- Monitor and analyze service performance metrics to identify areas for improvement.
- Collaborate with internal teams to resolve service issues and improve overall service quality.
- Provide coaching and guidance to team members to enhance their service delivery skills.
About Globe Telecom: As a member of Bridge Alliance, Asia Pacific's leading mobile alliance of 36 mobile carriers, we strive to simplify technology so that we bring customers closer to what matters most.
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Service Operations Manager
7 days ago
Taguig, National Capital Region, Philippines Globe Telecom, Inc. Full timeService Operations ManagerWe are seeking a highly skilled Service Operations Manager to join our team at Globe Telecom, Inc. This role will be responsible for assisting in the development of contract changes, Operational Level Agreements, and Service Level Agreements.The successful candidate will manage the interface between the unit, customers, users, and...
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Operations Manager
4 days ago
Taguig, National Capital Region, Philippines Welsend Global Services Full timeRole Name: Operations ManagerCompany Overview: Call Center/ IT-Enabled Service/ BPOJob ResponsibilitiesThis position handles operational and tactical decisions, such as developing key performance metrics, managing outsourcing, and developing team leaders.Operations Strategy And PlanningContribute positively and effectively to a new BPO.Supervise agents,...
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Operations Manager
3 weeks ago
Taguig, National Capital Region, Philippines Welsend Global Services Inc. Full timeRole Name: Operations ManagerCompany Overview: Call Center/ IT-Enabled Service/ BPOJob Responsibilities:This position handles operational and tactical decisions, such as developing key performance metrics, managing outsourcing, and developing team leaders.Operations Strategy and Planning:Contribute positively and effective to a new BPO Supervise agents,...
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HR Service Delivery Manager
1 week ago
Taguig, National Capital Region, Philippines Tata Consultancy Services Full timeJob SummaryWe are seeking a seasoned Human Resources Shared Services Manager to lead and oversee the HR Shared Services team at Tata Consultancy Services. In this role, you will be responsible for managing the day-to-day operations of the HR Shared Services function, ensuring high-quality service delivery across HR processes, and driving continuous...
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Service Delivery Manager
7 hours ago
Taguig, National Capital Region, Philippines Welsend Global Services Full timeAbout the RoleWe are looking for a skilled Service Delivery Manager to oversee the delivery of our services and ensure that our customers receive exceptional experiences. As a key member of our team, you will be responsible for managing day-to-day operations, identifying areas for improvement, and implementing process enhancements.Key AccountabilitiesManage...
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Financial Operations Manager
3 days ago
Taguig, National Capital Region, Philippines Welsend Global Services Full timeJoin us at Welsend Global Services as a Finance and Admin Officer and take on the challenge of managing the financial operations of the company.About the CompanyAs a leading provider of IT-enabled services, we require a skilled and experienced Finance and Admin Officer to oversee the financial operations of the company.The successful candidate will be...
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Global Operations Manager
3 days ago
Taguig, National Capital Region, Philippines Principal Global Services Full timeOperational Leadership:We are seeking an experienced Team Lead to join our operations team at Principal Global Services. In this role, you will be responsible for leading small to medium operations with single to multiple units. You will work closely with management to develop and implement strategies that drive business growth and success.Main...
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IT Service Management Specialist
9 hours ago
Taguig, National Capital Region, Philippines Nityo Infotech Services Philippines Full timeAbout Nityo Infotech Services PhilippinesNityo Infotech Services Philippines is a reputable company that provides top-notch IT services. We strive to deliver excellent results and exceed client expectations.ServiceNow Administrator Job SummaryWe are looking for an experienced ServiceNow administrator to handle the day-to-day operations of the ServiceNow...
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Delivery and Operations Service Manager
7 days ago
Taguig, National Capital Region, Philippines Globe Telecom, Inc. Full timeDelivery and Operations Service ManagerThe Delivery and Operations Service Manager plays a critical role in ensuring that our services are delivered efficiently and effectively. This includes managing the service catalog, negotiating contracts, and maintaining relationships with customers and vendors.The successful candidate will possess strong analytical...
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HR Operations Manager
4 days ago
Taguig, National Capital Region, Philippines J&B Services Full timeJob OverviewAt J&B Services, we are seeking an experienced HR Operations Manager to lead our Shared Services team. This is a unique opportunity to join a dynamic organization and make a meaningful impact on the delivery of HR processes.The successful candidate will oversee the HR Shared Services team, ensuring timely and accurate delivery of HR processes,...
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Central Operations Manager
5 days ago
Taguig, National Capital Region, Philippines Arch Global Services (Philippines) Inc. Full timeQualificationsBachelor's degree in Business Administration or a related field.At least 5 years of experience in operations management.Proven track record of driving process improvements and achieving production targets.Excellent leadership and communication skills.Ability to work effectively in a team environment.If you are a motivated and results-driven...
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Operational Leadership Manager
4 days ago
Taguig, National Capital Region, Philippines Welsend Global Services Full timeJob OverviewThis position is responsible for overseeing operational and tactical decisions, such as developing key performance metrics, managing outsourcing, and developing team leaders.Key ResponsibilitiesContribute positively and effectively to a new business process outsourcing (BPO) environment.Supervise agents, supervisors, and team leaders in...
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Release Operations Manager
5 days ago
Taguig, National Capital Region, Philippines Nityo Infotech Services Philippines Full timeJob SummaryWe are seeking a skilled Release Operations Manager to oversee the release process of our software applications. The ideal candidate will have a strong background in IT and excellent communication skills.About Nityo Infotech Services PhilippinesNityo Infotech Services Philippines is a reputable organization that delivers exceptional IT services to...
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Operations Director
7 hours ago
Taguig, National Capital Region, Philippines Welsend Global Services Full timeJob OverviewWe are seeking an experienced Operations Director to lead our team in delivering exceptional customer experiences. As a key member of our leadership team, you will be responsible for driving operational excellence and ensuring seamless service delivery.Key ResponsibilitiesDevelop and implement strategic plans to enhance operational efficiency and...
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Operations Director
3 days ago
Taguig, National Capital Region, Philippines Principal Global Services Full timeJob Summary:As a Senior Management Position at Principal Global Services, the Team Lead is responsible for overseeing small to medium operations with single to multiple units. This individual will work independently on moderately complex issues and projects, managing ongoing processing efforts and being accountable to manager for unit...
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Service Operations Coordinator
2 days ago
Taguig, National Capital Region, Philippines Lexus Manila Inc. Full timeLexus Manila Inc. is seeking a highly skilled Service Admin Specialist to join our team.Job OverviewThe successful candidate will be responsible for managing the service operations of our dealership, ensuring that all aspects of the service process are running smoothly and efficiently.Key ResponsibilitiesTo prepare various reports on dealership performance,...
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Taguig, National Capital Region, Philippines Google Full timeAbout the JobAs a cross-functional and global team, we ensure our customers get the best return on investment with Google. We partner with Sales, Product, and Engineering teams to develop better solutions, tools, and services to improve our products and enhance our client experience.In this role, you will lead customer support operations for our large and...
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Service Delivery Executive
4 days ago
Taguig, National Capital Region, Philippines Welsend Global Services Full timeKey AccountabilitiesThe Operations Manager will be accountable for delivering exceptional customer service, managing outsourcing, and developing team leaders.Main ResponsibilitiesContribute positively and effectively to a new BPO environment.Supervise agents, supervisors, and team leaders in day-to-day operations, ensuring alignment with organizational...
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Insurance Operations Team Manager
5 days ago
Taguig, National Capital Region, Philippines Arch Global Services (Philippines) Inc. Full timeJob DescriptionThe Underwriting Operations Team Manager is a crucial role at Arch Global Services (Philippines) Inc., responsible for leading and managing the Ceded & Captive Re Ops team. The ideal candidate will possess re/insurance expertise, strong leadership skills, and experience in process improvement.Lead and manage assigned team members to deliver...
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Service Center Manager
4 weeks ago
Taguig, National Capital Region, Philippines DEMOPOWER PHILIPPINES INC. Full timeJOB DESCRIPTION:- Will be directly reporting to Service Operations Manager- Manage day to day operations of MSC store in Venice- Will directly handle service engineers, service assistants and coordinates spare parts concern with the Inventory Controller- Maintain effective communication with all valued customers and service partners- Assign work and monitor...