Operations Services Manager

7 days ago


Taguig, National Capital Region, Philippines Globe Telecom, Inc. Full time
Operations Services Manager

The Operations Services Manager is responsible for overseeing the day-to-day operations of our service delivery team. This includes managing the service catalog, coordinating with internal teams, and resolving service issues.

The successful candidate will possess strong leadership skills, with the ability to motivate and guide a team of professionals. Key responsibilities include:

  • Develop and implement operational processes to improve service delivery efficiency.
  • Monitor and analyze service performance metrics to identify areas for improvement.
  • Collaborate with internal teams to resolve service issues and improve overall service quality.
  • Provide coaching and guidance to team members to enhance their service delivery skills.

About Globe Telecom: As a member of Bridge Alliance, Asia Pacific's leading mobile alliance of 36 mobile carriers, we strive to simplify technology so that we bring customers closer to what matters most.



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