Service Delivery Director

Responsibilities:The Service Delivery Director will be responsible for managing the Service Delivery Operations team in Gratitude Philippines. Key responsibilities include: Driving business growth through effective solution delivery and operational excellence. Managing and developing high-performing teams to achieve business objectives. Leading or supporting...

Job Title: Director Delivery Consulting (Service Desk)/ Service Desk Director DeliveryJob Category: Senior ManagementJob Type: Permanent Full TimeWork Location/ Set-up: Taguig/HybridWork shift: Mid Shift/Graveyard ShiftBudget: PHP 250,000Required: 10 years in Service Desk LOB; 5 years as a Director or any equivalent levelPosition Description• These Terms...

We are seeking a highly skilled Delivery Excellence Director to join our team at Rising Tide Digital Inc.Job OverviewThe Delivery Excellence Director will be responsible for ensuring the highest level of delivery excellence across all departments within the Capability and Delivery Division.Main ResponsibilitiesDevelop and implement strategies to improve...

Job Title: Director Delivery Consulting (Service Desk)/ Service Desk Director DeliveryJob Category: Senior ManagementJob Type: Permanent Full TimeWork Location/ Set-up: Taguig/HybridWork shift: Mid Shift/Graveyard ShiftBudget: PHP 250,000Required: 10 years in Service Desk LOB; 5 years as a Director or any equivalent levelPosition Description• These Terms...

We are seeking an experienced Leadership and Service Delivery Expert to join our team at Sun Life Financial. In this critical role, you will provide leadership and direction to a high-volume, fast-paced client service environment.About the RoleThe Front-Line Customer Service Director will be responsible for ensuring the consistent delivery of high-quality...

Job DescriptionThe Regional Service Operations Director will be responsible for overseeing the day-to-day delivery of services in the APAC region, ensuring compliance with Application- and Service Level Agreements. This individual will act as the primary point of contact for Lasernet service issues, ensuring prompt resolution and minimal disruption to our...

As an Agile Delivery Director at Axos Business Center, you will be responsible for leading a team to deliver high-quality projects on time. This position requires a unique blend of business analysis, data analytics, AI/automation expertise, and Agile delivery experience.ResponsibilitiesLead a team to deliver high-quality projects on time.Collaborate with...

RequirementsWe are looking for an experienced and skilled individual who has a proven track record of success in team management. The ideal candidate will have:A Bachelor's degree in finance or accountingMinimum of 4 years' experience in the BPO/KPO industry, particularly in insuranceExcellent communication skills - verbal and writtenStrong analytical...

Key RequirementsTo succeed as our Technical Delivery Lead, you will need to possess a strong background in IT service management, with a focus on incident, problem, and change management. Proficiency in ITIL v3 is essential, and you should have extensive experience in networking and IT infrastructure. Additionally, you should be well-versed in knowledge...

Job Summary• The role of the Service Delivery Manager (SDM) is responsible for co-coordinating the delivery of services for key clients. The SDM plays a vital role in creating long-term healthy relationships between the service provider and the client, acting as the bridge between the client and our operational delivery teams. The key responsibility of the...

Job Summary• The role of the Service Delivery Manager (SDM) is responsible for co-coordinating the delivery of services for key clients. The SDM plays a vital role in creating long-term healthy relationships between the service provider and the client, acting as the bridge between the client and our operational delivery teams. The key responsibility of the...

Sun Life Financial is looking for a seasoned Performance Driven Call Centre Head to lead our front-line customer service team. In this role, you will be responsible for delivering high-quality services while driving all key performance metrics.Key ResponsibilitiesThe Front-Line Customer Service Director will provide leadership and direction to a high-volume,...

We are seeking a Service Desk Director to join our team in Taguig, National Capital Region, Philippines.Job DescriptionThe successful candidate will be responsible for managing the service desk function and ensuring seamless delivery of services to our clients.Lead a team of service desk engineers to deliver high-quality services to our clients.Develop and...

Job Summary: The Customer Service Director oversees customer interactions in a corporate banking setting, leading a team to ensure exceptional service delivery and operational efficiency.The ideal candidate will possess strong leadership abilities, excellent communication skills, and a strategic thinking approach. With a focus on quality assurance and...

We are looking for a Customer Service Excellence Director to lead our team in delivering exceptional customer experiences. As a Senior Quality Analyst, you will be responsible for auditing and assessing the work of other Quality Analysts, focusing on identifying trends, enhancing accuracy, and driving continuous improvement in service delivery.Main...

Globe Telecom, Inc. is a leading provider of telecommunications services in the Philippines. As a Delivery Management Director, you will play a pivotal role in driving the successful delivery of our products, platforms, and services.Key ResponsibilitiesLead strategic planning and execution of product, platform, and service deliveries.Efficiently allocate and...

About UsWe are PMC Philippines, a leading provider of engineering services in the construction industry. Our company is committed to delivering excellence in structural projects, and we are seeking a talented individual to join our team as a Director of Engineering Services.Key Responsibilities:Lead and oversee all service delivery for structural...

Globe Telecom, Inc. is committed to delivering exceptional customer experiences through our innovative products and services. As a Delivery Management Director, you will play a crucial role in driving business success by leading cross-functional teams and ensuring successful project outcomes.Key Responsibilities and DeliverablesLead strategic planning and...

QUALIFICATIONS:- Bachelor's Degree- Minimum of 7 years of experience as a Service Delivery Lead or in a similar role- Extensive experience in Incident, Problem, and Change Management- Strong experience in writing and publishing Incident Reports.- Proficient in ITIL v3- Strong background in Incident Analysis- Advanced skills in Networking and IT...

Overseeing the delivery of services to clients or customers, ensuring they meet agreed-upon standards and expectations. They play a critical role in managing the end-to-end service delivery process, coordinating between teams, and ensuring that operations run smoothly.Service Management: Ensures that services are delivered efficiently and meet quality...