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Service Delivery Lead
1 month ago
Overseeing the delivery of services to clients or customers, ensuring they meet agreed-upon standards and expectations. They play a critical role in managing the end-to-end service delivery process, coordinating between teams, and ensuring that operations run smoothly.Service Management: Ensures that services are delivered efficiently and meet quality standards, often aligning with service level agreements (SLAs) or key performance indicators (KPIs).Team Leadership: Manages and leads the service delivery team, ensuring proper resource allocation, training, and performance.Client Relationships: Acts as the main point of contact for clients, managing expectations, addressing concerns, and fostering a positive relationship.Problem Solving: Identifies potential service issues and implements solutions to mitigate risks.Continuous Improvement: Seeks ways to improve processes and increase efficiency in service delivery.Reporting: Tracks service performance metrics, prepares reports, and communicates results to stakeholders.Qualifications:- Bachelor's Degree - Minimum of 7 years of experience as a Service Delivery Lead or in a similar role- Extensive experience in Incident, Problem, and Change Management - Strong experience in writing and publishing Incident Report. - Proficient in ITIL v3 - Strong background in Incident Analysis - Advanced skills in Networking and IT Infrastructure - Expertise in Open Systems - Experience with Cloud Computing Technologies, including Azure and AWS- Well-versed in Knowledge Management and Configuration Management- Leadership experience is a must.Special instruction: Please advise the candidate to prepare a presentation about themselves, their background, experience, and key highlights related to the role. This presentation will serve as a basis for the client and will be presented during their technical interview.
