Technical Customer Support Specialist

1 day ago


Cebu City, Central Visayas, Philippines Talent Outsourcing Channel Solutions Full time

We are seeking a highly skilled and customer-focused Technical Customer Support Specialist to join our team at Talent Outsourcing Channel Solutions. This is a fantastic opportunity for an individual who is passionate about delivering exceptional service and support to customers.

About the Role

The successful candidate will be responsible for providing top-notch technical support to our clients, ensuring that their queries are resolved efficiently and effectively. The role involves working in a dynamic and fast-paced environment, where no two days are the same.

Key Responsibilities

  • Provide technical support to customers via phone, email, or chat
  • Analyze customer issues and provide solutions in a timely manner
  • Collaborate with internal teams to resolve complex issues
  • Continuously improve processes and procedures to enhance customer experience

Requirements

To succeed in this role, you will need:

  • A senior high school diploma or equivalent
  • Excellent communication and interpersonal skills
  • Customer service experience is a plus, but not required
  • Ability to work in a shifting schedule
  • Willigness to start immediately

What We Offer

In return for your hard work and dedication, we offer:

  • A competitive salary of PHP 25,000 - PHP 30,000 per month
  • High incentives and bonuses based on performance
  • Paid training and HMO benefits
  • Government-mandated benefits
  • Paid leaves and other perks

About Us

Talent Outsourcing Channel Solutions is a leading provider of outsourcing solutions. We pride ourselves on delivering exceptional service and support to our clients, and we are committed to building long-term relationships with our partners.



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