Customer Support Professional with Subscription Expertise
3 weeks ago
About the Opportunity:
We are a newspaper company located in New York City, looking to expand our operations in the Philippines for customer support.
Our Mission:
We are seeking self-motivated Customer Support Agents that align with our core values and mission statement to join our call center team. If you have a contagious personality, a desire to engage in meaningful conversation, strong written communication skills, and a passion for genuinely helping others, we encourage you to apply.
Key Responsibilities:
- Provide exceptional customer service via chat and email
- Attend to billing concerns and resolve disputes efficiently
Requirements:
- At least 1 year of Email and/or Chat Support experience in Customer Service and/or Technical Support
- Strong written communication skills with de-escalation techniques
- Adherence to email SOP and KPIs for response times and online availability
- Keyboard skills required (typing speed of at least 45 WPM)
- Previous experience with subscription service industry is an asset
- High degree of professional ethics, integrity, and teamwork
- Strong computer skills including internet and Windows/Mac-based applications
- Administrative skills with attention to detail
- Understanding of American consumers' mentality is beneficial
- Energetic, fun, and confident personality
- Flexibility to work nights and weekends
- Willingness to adapt to on-site work arrangements
Salary: PHP 35,000 - 45,000 per month, depending on experience and qualifications
Benefits:
- Medical/Dental coverage (HMO) after 1 month + FREE HMO coverage for 1 dependent after 6 months
- Life insurance program
- Free weekly in-house massage
- Cash incentives for successful referrals
- Career development opportunities
- Service incentive leave program
- Annual salary increase based on performance
- Fun and family-like working environment
- Quarterly team outings
- Complimentary coffee and hot chocolate
- Cozy sleeping lounge and canteen plus entertainment area
How to Apply:
- Visit our Recruitment Hub at G/F i1 Bldg., Cebu IT Park, Apas, Cebu City from Monday to Friday, 9AM-9PM
- Bring updated e-copy of your resume (.doc, .docx, .pdf), pen, and ID
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