Software Support Professional

4 weeks ago


Cebu City, Central Visayas, Philippines J-K Network Services Full time
About the Role

We are seeking a highly skilled Software Support Professional to join our Digital Solutions team in Cebu.

Job Responsibilities
  • Provide first-line support to end-users via calls, ensuring timely and effective resolution of technical issues.
  • Handle incidents from diagnosis to resolution, utilizing strong problem-solving skills to address complex client issues.
  • Document and report operational issues, offering recommendations to improve processes and enhance customer experience.
  • BUILD STRONG RELATIONSHIPS WITH CLIENTS AND PARTNERS BY PROVIDING EXCEPTIONAL CUSTOMER SERVICE.
Requirements
  • Bachelor's degree in Communications, Business, or related field.
  • Advantageous if experienced in technical support.
  • Strong customer service and communication skills.
  • Ability to work effectively under pressure.
Company Overview

Our company is a global professional services firm with capabilities in digital, cloud, and security. We deliver value to businesses through innovative solutions and proven expertise.

Benefits
  • Comprehensive Health Insurance
  • Government Mandated Benefits
  • Paid Leaves (Vacation, Sick, Emergency)
  • Career Development and Free Training/Seminar
  • Allowance
Estimated Salary Range:

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