Software Support Professional
1 day ago
We are seeking a highly skilled Software Support Professional to join our Digital Solutions team in Cebu.
Job Responsibilities- Provide first-line support to end-users via calls, ensuring timely and effective resolution of technical issues.
- Handle incidents from diagnosis to resolution, utilizing strong problem-solving skills to address complex client issues.
- Document and report operational issues, offering recommendations to improve processes and enhance customer experience.
- BUILD STRONG RELATIONSHIPS WITH CLIENTS AND PARTNERS BY PROVIDING EXCEPTIONAL CUSTOMER SERVICE.
- Bachelor's degree in Communications, Business, or related field.
- Advantageous if experienced in technical support.
- Strong customer service and communication skills.
- Ability to work effectively under pressure.
Our company is a global professional services firm with capabilities in digital, cloud, and security. We deliver value to businesses through innovative solutions and proven expertise.
Benefits- Comprehensive Health Insurance
- Government Mandated Benefits
- Paid Leaves (Vacation, Sick, Emergency)
- Career Development and Free Training/Seminar
- Allowance
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