Technical Support Professional

2 weeks ago


Mandaue City, Central Visayas, Philippines Strategic Networks Inc. Full time

At Strategic Networks Inc., we are seeking a skilled Desktop Support Specialist to join our team. As a key member of our IT department, you will be responsible for providing top-notch support to our end-users.

About the Role

This is an exciting opportunity to work with a dynamic and forward-thinking company that values innovation and excellence. As a Desktop Support Specialist, you will play a critical role in ensuring the smooth operation of our IT systems and infrastructure.

The successful candidate will have a strong background in technical support, with experience in managing desktop environments, troubleshooting hardware and software issues, and providing exceptional customer service.

We offer a competitive salary range of $45,000 - $65,000 per annum, commensurate with experience. This is a full-time position based in Mandaue, Cebu, with opportunities for career growth and professional development.

Key Responsibilities
  • Provide incident and request management support to all end-user devices, including desktops, laptops, monitors, VPN, printers, and scanners.
  • Recommend and apply solutions, including on-site repair for remote users.
  • Support end-users relating to hardware and software, computer applications, LAN components, and peripherals.
  • Determine and execute system reconfiguration needs.
  • Establish end-user service level agreements.
  • Carry out on-site analysis, identification, and resolution of difficult desktop problems for end-users.
  • Supervise complaint ticketing system and follow timely resolution of all work orders.
  • Provide status updates to the ticketing tools in a timely manner.
Requirements
  • Bachelor's degree in computer-related courses or equivalent.
  • At least 1 year of technical work experience.
  • Able to work onsite in Mandaue, Cebu.
What We Offer

We provide a supportive and collaborative work environment, with opportunities for professional growth and development. Our team is dedicated to delivering exceptional results, and we are looking for like-minded individuals to join us.

As a Desktop Support Specialist at Strategic Networks Inc., you will have the opportunity to work with cutting-edge technology and develop your skills in a dynamic and innovative environment.



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