Process Associate-HMS056757

7 days ago


Surigao City, Caraga, Philippines Genpact Full time

Job Description - Process Associate (HMS056757)

Process Associate - HMS056757

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Inviting applications for the role of Process Associate, Customer Care

Responsibilities
  1. Become and remain knowledgeable and passionate about leading social media products and community standards.
  2. Have strong interpersonal skills, verbal and written communication skills.
  3. Provide support through a variety of channels, including online chat, emails, instant messaging, and phone calls.
  4. Collect advertiser requirements, provide guidance on best practices, and apply technology and product knowledge to address advertiser's business needs.
  5. Act as a point of contact to provide consultative support on agencies and advertisers accounts.
  6. Drive advertiser communications and technical issue resolution, aiming to achieve a high level of customer satisfaction.
  7. Educate advertisers on product usage, troubleshoot and resolve complex cases.
  8. Complete the required tasks within the agreed turnaround times and standards of quality.
  9. Escalate issues in accordance with the MSA and this SOW.
  10. Have good language requirements.
  11. Complete and pass all required training provided.
Qualifications we seek in youMinimum Qualifications / Skills
  1. Experience or a relevant industry certification in digital marketing, eCommerce, B2B/B2C sales, digital ad sales, or related field.
  2. Comfortable over the phone and navigating CRM systems.
  3. Ability to provide exceptional customer support.
  4. Strong understanding of social media.
Preferred Qualifications/ Skills
  1. Preferably have experience working with social media monitoring.
  2. Preferably have strong IT knowledge.
  3. Preferably have achieved either a college degree or an equivalent diploma, or studying towards achieving one.
  4. Preferably have experience working with small and medium-sized businesses.
  5. Preferably have demonstrated success in driving revenue growth and exceeding sales targets.
  6. Preferably have strong understanding of social media marketing, online advertising sales, campaign management, and customer service.
  7. Preferably have completed sales or marketing certifications in digital marketing, social media marketing, etc.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability, or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

#J-18808-Ljbffr

  • Surigao City, Caraga, Philippines Genpact Full time

    Job OverviewWe are seeking a highly motivated and detail-oriented Process Associate to join our team. As a Process Associate, you will play a crucial role in providing exceptional customer support and driving business growth.Key ResponsibilitiesBecome knowledgeable about leading social media products and community standards.Develop strong interpersonal...


  • Surigao City, Caraga, Philippines Genpact Full time

    Job OverviewGenpact is a global professional services and solutions firm dedicated to delivering outcomes that shape the future.We are seeking a highly skilled Business Process Associate to join our team in providing outstanding customer service experience to clients of one of the biggest financial banks in the world.


  • Surigao City, Caraga, Philippines Genpact Full time

    Job SummaryWe are seeking a highly skilled Process Associate to join our team. The successful candidate will be responsible for delivering exceptional customer support and contributing to business growth. Key qualifications include:Key QualificationsExperience or certification in digital marketing, eCommerce, B2B/B2C sales, or related fields.Strong...


  • Surigao City, Caraga, Philippines Genpact Full time

    We are seeking a skilled Process Expert Associate to join our team at Genpact. In this role, you will be responsible for providing outstanding customer service experience to American consumer credit card customers.Key QualificationsAt least High School/Senior High School graduate; College graduate is preferred.Able to demonstrate understanding and improve...

  • Process Associate

    7 days ago


    Surigao City, Caraga, Philippines Genpact Full time

    We are seeking a highly motivated Process Associate - Customer Service to join our team. This role involves supporting one of the biggest financial banks in the world by providing exceptional customer service experience to existing clients.Key ResponsibilitiesResolve client inquiries efficiently and effectively.Provide expert support to customers on various...

  • Process Associate

    7 days ago


    Surigao City, Caraga, Philippines Genpact Full time

    Job Description Genpact is a global company that provides professional services and solutions. Our goal is to deliver outcomes that shape the future. We have 125,000+ people across 30+ countries who are driven by our purpose: creating a world that works better for people. We serve and transform leading enterprises, including the Fortune Global 500, with our...


  • Surigao City, Caraga, Philippines Cognizant Full time

    BAQs:Bachelors / or associate degree.1+ year of IT Service Desk/Help Desk experience in a 24x7 operations with an Associate's Degree.2+ years of IT Service Desk/Help Desk experience in a 24x7 operations with a HS Diploma.Experience in use of Service Desk voice, email, chat and ticketing tools.Job SummaryWe are seeking a Senior Process Executive - CHD with 0...


  • Surigao City, Caraga, Philippines Genpact Full time

    About the RoleThe Process Associate will be responsible for delivering high-quality customer support and contributing to business growth. This role requires strong communication skills, attention to detail, and ability to work in a fast-paced environment.Key TasksSupport customers through various channels, ensuring timely and effective resolution of...

  • Procurement Associate

    2 weeks ago


    Surigao City, Caraga, Philippines Araw Hospitality Group Full time

    We are seeking a motivated and detail-oriented Procurement Associate to join our team on the beautiful island of Siargao. This role is crucial in ensuring the smooth and cost-effective procurement of goods and services necessary for our operations. You'll be responsible for managing the entire procurement process, from sourcing suppliers to negotiating...


  • Surigao City, Caraga, Philippines Genpact Full time

    Job DescriptionThe Process Associate will work closely with the customer care team to deliver exceptional support and drive business growth. Key responsibilities include:ResponsibilitiesProviding support through online chat, emails, instant messaging, and phone calls.Collecting advertiser requirements and providing guidance on best practices.Acting as a...

  • Procurement Associate

    2 weeks ago


    Surigao City, Caraga, Philippines Araw Hospitality Group Full time

    1 week ago Be among the first 25 applicantsHR Officer - Recruitment & Operations | Certified Global Coffee MasterWe are seeking a motivated and detail-oriented Procurement Associate to join our team on the beautiful island of Siargao. This role is crucial in ensuring the smooth and cost-effective procurement of goods and services necessary for our...

  • Technical Associate

    7 days ago


    Surigao City, Caraga, Philippines Genpact Full time

    Job Description - Technical Associate - Research Analyst (ITO087383)Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose –...


  • Surigao City, Caraga, Philippines Genpact Full time

    Process Associate Job Description At Genpact, we are committed to creating a world that works better for people. Our people are driven by our purpose: delivering outcomes that shape the future. We have 125,000+ people across 30+ countries who are passionate about making a difference. About the Role As a Process Associate, you will support one of the world's...

  • Resources Manager

    2 weeks ago


    Surigao City, Caraga, Philippines Lokal Lab Siargao Full time

    Lokal Lab is a grassroots NGO that aims to support and empower the local community of Siargao through sustainable projects inspired by island cultures. We take a systemic, strategic, and collaborative approach to uplift the local community through nature-based economic development and preservation.The Resource Manager is responsible for overseeing financial...

  • Resources Manager

    6 days ago


    Surigao City, Caraga, Philippines Lokal Lab Siargao Full time

    Lokal Lab is a grassroots NGO that aims to support and empower the local community of Siargao through sustainable projects inspired by island cultures. We take a systemic, strategic, and collaborative approach to uplift the local community through nature-based economic development and preservation.The Resource Manager is responsible for overseeing financial...


  • Surigao City, Caraga, Philippines Genpact Full time

    Job SummaryAs a Process Developer, you'll be responsible for delivering exceptional customer service experience to clients of one of the biggest financial banks in the world.Key Responsibilities:Support customers by resolving inquiries promptly and efficiently.Expertly handle customer inquiries at the first point of contact or escalate to appropriate levels...


  • Surigao City, Caraga, Philippines Genpact Full time

    Role OverviewWe are looking for a skilled Technical Associate, Research Analyst to join our team at Genpact. As a key member of our research and data analytics group, you will be responsible for driving sales intelligence research and data analytics initiatives.Main Responsibilities:Design and develop research plans to achieve business objectivesAnalyze and...


  • Surigao City, Caraga, Philippines Genpact Full time

    About the RoleAs a Technical Associate, Research Analyst at Genpact, you will play a crucial part in driving sales intelligence research and data analytics. This role involves understanding business objectives, designing research approaches, and collecting data on prospective customers.Main Responsibilities:Develop research strategies to uncover valuable...


  • Surigao City, Caraga, Philippines Genpact Full time

    Job SummaryGenpact is seeking a highly motivated and detail-oriented Technical Associate, Research Analyst to join our team. As a key member of our research and data analytics group, you will be responsible for driving sales intelligence research and data analytics initiatives.Main Responsibilities:Conduct in-depth research to identify business opportunities...


  • Surigao City, Caraga, Philippines Genpact Full time

    Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we...