Process Developer-HMS056760
1 week ago
Job Description - Process Developer (HMS056760)
Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.
Inviting applications for the role of Process Developer, Customer Care
- Provide relevant consultative support and assist customers in achieving the best possible resolution to their challenges.
- Exemplify the brand.
- Respond to and resolve escalated customer inquiries in a timely and professional manner.
- Investigate complex customer issues and identify root causes.
- Work with other teams to develop and implement solutions to customer issues.
- Escalate critical issues to the appropriate team.
- Stay up to date on client's products and services, as well as industry best practices.
- Education qualification: High School and above.
- Strong understanding of social media products and services.
- Excellent customer service skills, including the ability to communicate effectively and empathize with customers.
- Ability to work independently and as part of a team.
- Strong problem-solving and analytical skills.
- Ability to prioritize and manage multiple tasks simultaneously.
- Experience or a relevant industry certification in digital marketing, eCommerce, B2B/B2C sales, digital ad sales, or related field.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.
#J-18808-Ljbffr-
Process Developer
7 days ago
Surigao City, Caraga, Philippines Genpact Full timeJob Description - Process Developer (BFS041316)Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit...
-
Process Developer-CPG057293
2 weeks ago
Surigao City, Caraga, Philippines Genpact Full timeJob Description - Process Developer (CPG057293)Process Developer - CPG057293Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our...
-
Process Developer-CPG057295
2 weeks ago
Surigao City, Caraga, Philippines Genpact Full timeJob Description - Process Developer (CPG057295)Process Developer - CPG057295Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our...
-
Process Developer-HMS056759
2 weeks ago
Surigao City, Caraga, Philippines Genpact Full timeJob Description - Process Developer (HMS056759)Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit...
-
Process Developer-BFS041316
7 days ago
Surigao City, Caraga, Philippines Genpact Full timeJob Description - Process Developer (BFS041316)Process Developer - BFS041316Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our...
-
Process Developer-CPG057294
2 weeks ago
Surigao City, Caraga, Philippines Genpact Full timeJob Description - Process Developer (CPG057294)Process Developer - CPG057294Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our...
-
Process Developer-BFS042851
2 weeks ago
Surigao City, Caraga, Philippines Genpact Full timeJob Description - Process Developer (BFS042851)Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit...
-
Process Developer-BFS042501
1 week ago
Surigao City, Caraga, Philippines Genpact Full timeGenpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we...
-
Process Developer Role
7 days ago
Surigao City, Caraga, Philippines Genpact Full timeJob OverviewAt Genpact, we're on a mission to create a world that works better for people. As a Process Developer, you'll be part of our team that delivers outcomes that shape the future.This role is an exciting opportunity to work with one of the biggest financial banks in the world, providing outstanding customer service experience to their existing...
-
Process Developer Position Open
3 days ago
Surigao City, Caraga, Philippines Genpact Full timeJob DescriptionAt Genpact, we're committed to delivering outcomes that shape the future. Our team of 125,000+ professionals across 30+ countries is driven by a relentless pursuit of a world that works better for people.We're inviting applications for the role of Process Developer, Customer Care. As a key member of our team, you'll provide outstanding...
-
Genpact Job Opportunity
3 days ago
Surigao City, Caraga, Philippines Genpact Full timeJob SummaryWe're seeking an experienced customer support specialist to join our team as a Process Developer, Customer Care. In this role, you'll be responsible for providing exceptional customer service experience to clients of one of the largest retail stores in the world. You'll work closely with our team to resolve client inquiries at the first point of...
-
Process Improvement Specialist
7 days ago
Surigao City, Caraga, Philippines Genpact Full timeWe are seeking a skilled Process Developer to join our team at Genpact. This role will involve supporting one of the Biggest Financial Banks in the World by providing outstanding Customer Service Experience to their existing Clients.Main ResponsibilitiesResolve client inquiries promptly and efficiently at the first point of contact or escalate to appropriate...
-
Process Improvement Specialist
3 days ago
Surigao City, Caraga, Philippines Genpact Full timeKey ResponsibilitiesAnalyze customer complaints and feedback to identify areas for process improvementDevelop and implement effective solutions to improve customer satisfactionCollaborate with cross-functional teams to ensure seamless execution of process changesMonitor and report on key performance metrics to measure process effectiveness
-
Senior Process Executive
2 weeks ago
Surigao City, Caraga, Philippines Cognizant Full timeBAQs:Bachelors / or associate degree.1+ year of IT Service Desk/Help Desk experience in a 24x7 operations with an Associate's Degree.2+ years of IT Service Desk/Help Desk experience in a 24x7 operations with a HS Diploma.Experience in use of Service Desk voice, email, chat and ticketing tools.Job SummaryWe are seeking a Senior Process Executive - CHD with 0...
-
Process Support Specialist
7 days ago
Surigao City, Caraga, Philippines Genpact Full timeKey Responsibilities:Deliver outstanding customer service experiences through prompt and effective resolution of client inquiries.Utilize CRM tools to efficiently resolve customer issues and maintain accurate records.Maintain a high level of product knowledge and stay up-to-date on industry developments.Work effectively in a fast-paced environment with...
-
Process Control Chemist
1 week ago
Surigao City, Caraga, Philippines GRC - Siana Gold Project Full timeShareJob DescriptionTransportation Allowance, Medical ReimbursementGovernment Mandated BenefitsInsurance Health & WellnessHMOFree Meals, Sleeping QuartersProfessional DevelopmentJob TrainingDescriptionPerform and ensure analysis of all Mines, Mill/Met, Explo and MEPEO samples are analysed accurately.Ensure all samples are analysed on time to meet the...
-
Resource Development Manager
3 days ago
Surigao City, Caraga, Philippines Lokal Lab Siargao Full timeJob DescriptionThe Resource Development Manager will oversee financial planning, budget management, and human resource policies within Lokal Lab Siargao. This role requires strong analytical skills, attention to detail, and excellent communication abilities. The successful candidate will ensure efficient allocation and utilization of resources across...
-
Business Development Associate
7 days ago
Surigao City, Caraga, Philippines Genpact Full timeJob OverviewWe are seeking a highly motivated and detail-oriented Process Associate to join our team. As a Process Associate, you will play a crucial role in providing exceptional customer support and driving business growth.Key ResponsibilitiesBecome knowledgeable about leading social media products and community standards.Develop strong interpersonal...
-
Principal Consultant
2 weeks ago
Surigao City, Caraga, Philippines Genpact Full timeGenpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we...
-
Surigao City, Caraga, Philippines Genpact Full timeGenpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we...