Process Developer-BFS042501

1 week ago

Surigao City, Caraga, Philippines Genpact Full time

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Inviting applications for the role of Process Developer, Customer Care

Responsibilities

  • Support one of the Biggest Financial Banks in the World by providing outstanding Customer Service Experience to their existing Clients
  • Expertly and promptly resolve client inquiries at the first point of contact or call out to appropriate level for resolution
  • Be able to service customers on a variety of topics, which can include, but not limited to, providing account transactions details, placing investigations, or on-line navigation assistance
  • Customer Service for American consumer credit card customers
  • Use of CRM tools & collecting/documenting detailed information
  • Ability to utilize tools and resources appropriately to efficiently resolve customer inquiries

Qualifications we seek in you

Minimum Qualifications / Skills
  • At legal age by the time of application
  • High School / Senior High School graduates are accepted, College graduates are preferred
  • Ability to perform in a fast-paced and high volume service center
  • Ability to multi-task alongside compliance to the process
  • Shall pose no challenges in adhering to work schedules
  • Flexible to work in any schedule
  • Excellent data entry skills
  • Detail oriented

Preferred Qualifications/ Skills

  • Able to demonstrate understanding while improving chance to create rapport with the customer
  • Has previous experience in meeting/driving Net Promote Score performance/expectations, preferably in a customer service business for Consumer Credit Cards
  • Displays excellent English oral and written communication skills - using accurate grammar with smooth flow
  • Displays excellent problem solving and decision-making skills
  • Proficient computer skills and attention to detail
  • Significant months of experience in the phone customer service field is desired
  • Negotiation and analytical skills
  • High level of integrity
  • Ability to multi-task

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Get to know us at www.genpact.com and on X, Facebook, LinkedIn, and YouTube.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

Job
Process Developer

Primary Location
Philippines-Quezon City

Schedule
Full-time

Education Level
Bachelor's / Graduation / Equivalent

Job Posting
Feb 27, 2025, 8:16:40 AM

Unposting Date
Mar 29, 2025, 6:29:00 PM

Master Skills List
Operations

Job Category
Full Time

#J-18808-Ljbffr

  • Process Developer

    7 days ago

    Surigao City, Caraga, Philippines Genpact Full time

    Job Description - Process Developer (BFS041316)Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit...

  • Process Developer-CPG057293

    2 weeks ago

    Surigao City, Caraga, Philippines Genpact Full time

    Job Description - Process Developer (CPG057293)Process Developer - CPG057293Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our...

  • Process Developer-CPG057295

    2 weeks ago

    Surigao City, Caraga, Philippines Genpact Full time

    Job Description - Process Developer (CPG057295)Process Developer - CPG057295Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our...

  • Process Developer-HMS056759

    2 weeks ago

    Surigao City, Caraga, Philippines Genpact Full time

    Job Description - Process Developer (HMS056759)Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit...

  • Process Developer-BFS041316

    7 days ago

    Surigao City, Caraga, Philippines Genpact Full time

    Job Description - Process Developer (BFS041316)Process Developer - BFS041316Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our...

  • Process Developer-CPG057294

    2 weeks ago

    Surigao City, Caraga, Philippines Genpact Full time

    Job Description - Process Developer (CPG057294)Process Developer - CPG057294Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our...

  • Process Developer-BFS042851

    2 weeks ago

    Surigao City, Caraga, Philippines Genpact Full time

    Job Description - Process Developer (BFS042851)Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit...

  • Process Developer-HMS056760

    1 week ago

    Surigao City, Caraga, Philippines Genpact Full time

    Job Description - Process Developer (HMS056760)Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit...

  • Process Developer Role

    7 days ago

    Surigao City, Caraga, Philippines Genpact Full time

    Job OverviewAt Genpact, we're on a mission to create a world that works better for people. As a Process Developer, you'll be part of our team that delivers outcomes that shape the future.This role is an exciting opportunity to work with one of the biggest financial banks in the world, providing outstanding customer service experience to their existing...

  • Process Developer Position Open

    3 days ago

    Surigao City, Caraga, Philippines Genpact Full time

    Job DescriptionAt Genpact, we're committed to delivering outcomes that shape the future. Our team of 125,000+ professionals across 30+ countries is driven by a relentless pursuit of a world that works better for people.We're inviting applications for the role of Process Developer, Customer Care. As a key member of our team, you'll provide outstanding...

  • Genpact Job Opportunity

    3 days ago

    Surigao City, Caraga, Philippines Genpact Full time

    Job SummaryWe're seeking an experienced customer support specialist to join our team as a Process Developer, Customer Care. In this role, you'll be responsible for providing exceptional customer service experience to clients of one of the largest retail stores in the world. You'll work closely with our team to resolve client inquiries at the first point of...

  • Process Improvement Specialist

    7 days ago

    Surigao City, Caraga, Philippines Genpact Full time

    We are seeking a skilled Process Developer to join our team at Genpact. This role will involve supporting one of the Biggest Financial Banks in the World by providing outstanding Customer Service Experience to their existing Clients.Main ResponsibilitiesResolve client inquiries promptly and efficiently at the first point of contact or escalate to appropriate...

  • Process Improvement Specialist

    3 days ago

    Surigao City, Caraga, Philippines Genpact Full time

    Key ResponsibilitiesAnalyze customer complaints and feedback to identify areas for process improvementDevelop and implement effective solutions to improve customer satisfactionCollaborate with cross-functional teams to ensure seamless execution of process changesMonitor and report on key performance metrics to measure process effectiveness

  • Senior Process Executive

    2 weeks ago

    Surigao City, Caraga, Philippines Cognizant Full time

    BAQs:Bachelors / or associate degree.1+ year of IT Service Desk/Help Desk experience in a 24x7 operations with an Associate's Degree.2+ years of IT Service Desk/Help Desk experience in a 24x7 operations with a HS Diploma.Experience in use of Service Desk voice, email, chat and ticketing tools.Job SummaryWe are seeking a Senior Process Executive - CHD with 0...

  • Process Support Specialist

    7 days ago

    Surigao City, Caraga, Philippines Genpact Full time

    Key Responsibilities:Deliver outstanding customer service experiences through prompt and effective resolution of client inquiries.Utilize CRM tools to efficiently resolve customer issues and maintain accurate records.Maintain a high level of product knowledge and stay up-to-date on industry developments.Work effectively in a fast-paced environment with...

  • Process Control Chemist

    1 week ago

    Surigao City, Caraga, Philippines GRC - Siana Gold Project Full time

    ShareJob DescriptionTransportation Allowance, Medical ReimbursementGovernment Mandated BenefitsInsurance Health & WellnessHMOFree Meals, Sleeping QuartersProfessional DevelopmentJob TrainingDescriptionPerform and ensure analysis of all Mines, Mill/Met, Explo and MEPEO samples are analysed accurately.Ensure all samples are analysed on time to meet the...

  • Resource Development Manager

    3 days ago

    Surigao City, Caraga, Philippines Lokal Lab Siargao Full time

    Job DescriptionThe Resource Development Manager will oversee financial planning, budget management, and human resource policies within Lokal Lab Siargao. This role requires strong analytical skills, attention to detail, and excellent communication abilities. The successful candidate will ensure efficient allocation and utilization of resources across...

  • Business Development Associate

    7 days ago

    Surigao City, Caraga, Philippines Genpact Full time

    Job OverviewWe are seeking a highly motivated and detail-oriented Process Associate to join our team. As a Process Associate, you will play a crucial role in providing exceptional customer support and driving business growth.Key ResponsibilitiesBecome knowledgeable about leading social media products and community standards.Develop strong interpersonal...

  • Principal Consultant

    2 weeks ago

    Surigao City, Caraga, Philippines Genpact Full time

    Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we...

  • Consultant - eLearning Course Developer-ITO088476

    7 days ago

    Surigao City, Caraga, Philippines Genpact Full time

    Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we...