Business Process Analyst

1 week ago


Surigao City, Caraga, Philippines Genpact Full time

We are seeking a highly skilled Business Process Analyst to join our team at Genpact. As a Business Process Analyst, you will play a critical role in ensuring that our customers receive the highest level of service.

Responsibilities
  1. Provide consultative support to customers, helping them achieve the best possible resolution to their challenges.
  2. Exemplify our brand by demonstrating exceptional customer service skills, including effective communication and empathy with customers.
  3. Investigate complex customer issues, identify root causes, and develop solutions in collaboration with other teams.

To succeed in this role, you will need strong problem-solving and analytical skills, with the ability to prioritize and manage multiple tasks simultaneously.

Key qualifications and skills
  • High school education or above.
  • Strong understanding of social media products and services.
  • Excellent customer service skills.
  • Strong problem-solving and analytical skills.

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