IT Support Specialist

4 weeks ago


Angeles City, Central Luzon, Philippines Brain Bubble LLC Full time

About Brain Bubble LLC

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At Brain Bubble LLC, we are dedicated to delivering premium IT managed services to our clients. Our team of experts works closely with clients to manage, maintain and improve complex IT systems.

Job Summary:

We are seeking a highly skilled Support Engineer to join our team. As a Support Engineer, you will play a crucial role in delivering exceptional support to our clients. You will work closely with our team of IT professionals to troubleshoot and resolve technical issues, providing advanced support to our clients and technical direction to our team members.

Responsibilities:

  • Provide timely and effective resolution of client issues and service requests.
  • Act as a primary technical resource for the team, ensuring service needs are met.
  • Develop and maintain strong relationships with both clients and team members.
  • Manage client IT systems and adhere to service level agreements.
  • Execute on root-cause analysis as needed.
  • Perform additional tasks and responsibilities as assigned by your manager.

Requirements:

  • Bachelor's degree or Associates degree in Information Technology, Computer Science, Network Administration or related business field.
  • 5-7 years of relevant IT experience as either a Systems Analyst, Systems Administrator, IT Specialist or similar position.
  • Industry certifications (e.g., CompTIA A+, Network+, Security+, Amazon AWS, Microsoft Azure, Microsoft MCP, Cisco CCNA) are highly desirable.

About the Role:

This is a full-time Freelance position based in the US. The successful candidate will work 40 hours per week, with flexible shifts including an initial 2-week period of 8AM - 5PM EST and then switching to 1PM - 10PM EST. The role involves working from home (PH) with provided equipment.

Compensation:

The estimated annual salary for this role is $85,000-$110,000 USD, depending on qualifications and experience.

Benefits:

  • 13th Month Pay
  • Competitive Salary (USD Based)
  • Permanent WFH
  • Professional Growth and Training
  • Supportive Work Environment


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