High-Performance IT Support Specialist

4 days ago


Angeles City, Central Luzon, Philippines Brain Bubble LLC Full time

**About Brain Bubble LLC**

We are a leading provider of premium IT managed services, and we're seeking an exceptional High-Performance IT Support Specialist to join our team

**What We Offer:**

We provide a competitive salary of **$85,000** per annum, along with a range of benefits including a 13th month pay, permanent work-from-home (WFH) arrangement, professional growth and training opportunities, and a supportive work environment.

**Job Description:

As a High-Performance IT Support Specialist, you will play a critical role in delivering top-notch IT managed services to our clients. Your technical expertise, analytical skills, and leadership abilities will be essential in ensuring the stability, security, and optimal performance of clients' IT infrastructures.

**Responsibilities:**

  • Provide timely and effective resolution of client issues and service requests
  • Serve as a primary technical resource for the team, ensuring service needs are met
  • Develop and maintain strong relationships with both clients and team members
  • Manage client IT systems and adhere to service level agreements
  • Conduct root-cause analysis as needed
  • Perform additional tasks and responsibilities as assigned by your manager
  • Monitor and optimize client systems for efficient performance, reliability, and security
  • Produce and update technical documentation for client systems and team training
  • Collaborate with engineers and support teams to identify client trends
  • Provide technical leadership and guidance to the managed services team members
  • Foster a collaborative knowledge-sharing environment within the team
  • Identify training opportunities within the team and provide feedback as needed
  • Stay updated on emerging technologies and industry trends
  • Identify innovative solutions to enhance service delivery
  • Recognize opportunities to enhance process efficiency, business security, and implement best practices

**Required Skills and Qualifications:

To succeed in this role, you must have:

  • Advanced technical knowledge of current IT infrastructures, including servers, networks, virtualization, cloud systems, and security
  • Proficiency with Microsoft server and client operating systems, Active Directory, DNS, DHCP, VDI technologies, and Exchange/Office 365
  • Experience with LAN/WAN connectivity designs, firewalls, switching, and wireless
  • Management of cloud systems, including AWS, Azure, and Office 365
  • Ability to efficiently diagnose and resolve complex technical issues
  • Experience with various troubleshooting tools and techniques

**Benefits:**

  • 13th Month Pay
  • Competitive Salary ($85,000 per annum)
  • Permanent WFH arrangement
  • Professional Growth and Training Opportunities
  • Supportive Work Environment


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