High-Performance IT Support Specialist
4 days ago
**About Brain Bubble LLC**
We are a leading provider of premium IT managed services, and we're seeking an exceptional High-Performance IT Support Specialist to join our team
**What We Offer:**
We provide a competitive salary of **$85,000** per annum, along with a range of benefits including a 13th month pay, permanent work-from-home (WFH) arrangement, professional growth and training opportunities, and a supportive work environment.
**Job Description:
As a High-Performance IT Support Specialist, you will play a critical role in delivering top-notch IT managed services to our clients. Your technical expertise, analytical skills, and leadership abilities will be essential in ensuring the stability, security, and optimal performance of clients' IT infrastructures.
**Responsibilities:**
- Provide timely and effective resolution of client issues and service requests
- Serve as a primary technical resource for the team, ensuring service needs are met
- Develop and maintain strong relationships with both clients and team members
- Manage client IT systems and adhere to service level agreements
- Conduct root-cause analysis as needed
- Perform additional tasks and responsibilities as assigned by your manager
- Monitor and optimize client systems for efficient performance, reliability, and security
- Produce and update technical documentation for client systems and team training
- Collaborate with engineers and support teams to identify client trends
- Provide technical leadership and guidance to the managed services team members
- Foster a collaborative knowledge-sharing environment within the team
- Identify training opportunities within the team and provide feedback as needed
- Stay updated on emerging technologies and industry trends
- Identify innovative solutions to enhance service delivery
- Recognize opportunities to enhance process efficiency, business security, and implement best practices
**Required Skills and Qualifications:
To succeed in this role, you must have:
- Advanced technical knowledge of current IT infrastructures, including servers, networks, virtualization, cloud systems, and security
- Proficiency with Microsoft server and client operating systems, Active Directory, DNS, DHCP, VDI technologies, and Exchange/Office 365
- Experience with LAN/WAN connectivity designs, firewalls, switching, and wireless
- Management of cloud systems, including AWS, Azure, and Office 365
- Ability to efficiently diagnose and resolve complex technical issues
- Experience with various troubleshooting tools and techniques
**Benefits:**
- 13th Month Pay
- Competitive Salary ($85,000 per annum)
- Permanent WFH arrangement
- Professional Growth and Training Opportunities
- Supportive Work Environment
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