IT Support Specialist
1 week ago
Job Overview
Brain Bubble LLC is seeking a highly skilled IT Support Specialist to join our team. This role plays a crucial part in delivering premium IT managed services to our clients, ensuring the stability, security, and optimal performance of their IT infrastructures.
About the Role
- Provide timely and effective resolution of client issues and service requests
- Act as a primary technical resource for the team, ensuring service needs are met
- Develop and maintain strong relationships with both clients and team members
- Manage client IT systems and adhere to service level agreements
- Execute on root-cause analysis as needed
Key Responsibilities
- Monitor and optimize client systems for efficient performance, reliability, and security
- Produce and update technical documentation for client systems and team training
- Collaborate with engineers and support teams to identify client trends
- Provide technical leadership and guidance to the managed services team members
- Foster a collaborative knowledge-sharing environment within the team
Requirements
- Advanced technical knowledge of current IT infrastructures including servers, networks, virtualization, cloud systems, and security
- Proficiency with Microsoft server and client operating systems, Active Directory, DNS, DHCP, VDI technologies, and Exchange/Office 365
- Experience with LAN/WAN connectivity designs, firewalls, switching, and wireless
- Management of cloud systems including AWS, Azure, and Office 365
Skills and Qualifications
- Strong analytical skills to identify root causes and spot trends
- Excellent verbal and written communication abilities
- Capacity to explain technical concepts and solutions to non-technical stakeholders
- Capable of staying composed and providing successful resolutions in high-impact scenarios
Salary and Benefits
- The estimated salary for this position is $80,000 - $110,000 per year, depending on experience
- 13th Month Pay
- Competitive Salary (USD Based)
- Permanent WFH
- Professional Growth and Training
- Supportive Work Environment
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