IT Support Specialist

1 week ago


Angeles City, Central Luzon, Philippines Brain Bubble LLC Full time

Job Overview

Brain Bubble LLC is seeking a highly skilled IT Support Specialist to join our team. This role plays a crucial part in delivering premium IT managed services to our clients, ensuring the stability, security, and optimal performance of their IT infrastructures.

About the Role

  • Provide timely and effective resolution of client issues and service requests
  • Act as a primary technical resource for the team, ensuring service needs are met
  • Develop and maintain strong relationships with both clients and team members
  • Manage client IT systems and adhere to service level agreements
  • Execute on root-cause analysis as needed

Key Responsibilities

  • Monitor and optimize client systems for efficient performance, reliability, and security
  • Produce and update technical documentation for client systems and team training
  • Collaborate with engineers and support teams to identify client trends
  • Provide technical leadership and guidance to the managed services team members
  • Foster a collaborative knowledge-sharing environment within the team

Requirements

  • Advanced technical knowledge of current IT infrastructures including servers, networks, virtualization, cloud systems, and security
  • Proficiency with Microsoft server and client operating systems, Active Directory, DNS, DHCP, VDI technologies, and Exchange/Office 365
  • Experience with LAN/WAN connectivity designs, firewalls, switching, and wireless
  • Management of cloud systems including AWS, Azure, and Office 365

Skills and Qualifications

  • Strong analytical skills to identify root causes and spot trends
  • Excellent verbal and written communication abilities
  • Capacity to explain technical concepts and solutions to non-technical stakeholders
  • Capable of staying composed and providing successful resolutions in high-impact scenarios

Salary and Benefits

  • The estimated salary for this position is $80,000 - $110,000 per year, depending on experience
  • 13th Month Pay
  • Competitive Salary (USD Based)
  • Permanent WFH
  • Professional Growth and Training
  • Supportive Work Environment


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