Technical Network Specialist

1 day ago


Angeles City, Central Luzon, Philippines The Remote Group Full time
Job Description

We are seeking a highly skilled Technical Network Specialist to join our team at The Remote Group. As a key member of our network support team, you will be responsible for providing top-notch technical assistance and support to clients across various locations.

Key Responsibilities:
  • Provide timely and effective technical support to clients via phone, email, and other communication channels.
  • Install, maintain, and troubleshoot network systems using Cradle point, Ubiquiti, wireless access points, and Meraki switches.
  • Analyze network performance, identify issues, and implement solutions to ensure optimal network uptime and quality.
  • Collaborate with the VOIP Support team, ISPs, and other vendors to resolve network-related problems.
  • Develop and maintain support documentation for network problems and solutions.
  • Install and maintain software for IP cameras.
Requirements:
  • At least 3 years of experience as a network support specialist or engineer.
  • Managed services support experience.
  • Strong understanding and experience of Layer 2 switching, modem bridging, NAT, DHCP, DNS, TCP/IP, Wi-Fi networks.
  • Understanding of networking protocols, VLANs, QoS, and VPN.
  • Experience with diagnostics tools such as ping, traceroute, mtr, network scanning, telnet, port scanning, etc.
  • In-depth knowledge of Cradle point, Ubiquiti, and Meraki networking technologies.
  • Proficiency in network design and implementation.
  • Excellent analytical skills for diagnosing and improving network performance.
  • Ability to collaborate and communicate effectively with support teams, external partners, and clients.
Preferred Skills:
  • GCP, AWS server management.
  • Experience with Linux.
Competencies/Personality Traits:
  • Extremely well-organized and punctual.
  • A self-starter, out-of-the-box thinker, problem solver.
  • Ability to work under pressure, remain organized, and seek solutions.
Performance Measurement:
  • Ticket counts resolved.
  • Time spent per ticket.
  • Responsiveness to daily tasks.
  • Proactive and positive attitude.
  • Attendance and punctuality.


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