Operational Team Lead for WFM Solutions
5 days ago
This role involves overseeing the management of workforce management (WFM) solutions to ensure seamless operational activities across phone, email, chat, community, and social media support channels. As an RTA Supervisor at Quess Philippines Corporation, you will be responsible for managing a team of analysts to guarantee business continuity during outages and events while maintaining standard business-as-usual KPIs.
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Senior WFM Operations Manager
2 months ago
Cebu City, Central Visayas, Philippines QUESS PHILIPPINES CORPORATION Full time**Job Title:** Senior WFM Operations Manager**Company Overview:** Quess Philippines Corporation is a globally recognized leader in the Business Process Management (BPM) industry, offering end-to-end BPM solutions to various sectors. Our diverse portfolio of services encompasses Business Process Management, Human Resources Management, and Facility...
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Operations Manager
5 days ago
Cebu City, Central Visayas, Philippines QUESS PHILIPPINES CORPORATION Full timeJob SummaryThe Operations Manager - WFM Analytics Specialist will oversee all real-time Workforce Management (WFM) activities to ensure operational and client goals are met. This role requires strong analytical skills to implement analysis and reporting via WFM tools available, as well as the ability to prepare daily/weekly/monthly reports for leadership and...
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Operational Management Lead
2 weeks ago
Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full timeAt TASQ Staffing Solutions, we offer a unique opportunity to leverage your workforce management expertise in a fast-paced environment.We are seeking an experienced Operational Management Lead who can drive our 24/7 rotational schedule with a focus on service adherence models and Excel skills.• Estimated Salary: $80,000 - $120,000 per annum, commensurate...
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TASQ Staffing Solutions Scheduler Specialist
6 days ago
Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full timeAs a WFM Scheduler with TASQ Staffing Solutions, you will play a vital role in ensuring our call center operations run smoothly. In this dynamic and challenging position, you will be responsible for leveraging your expertise in WFM systems to forecast and schedule shifts.About the RoleWe are seeking a highly skilled WFM Scheduler who can excel in an onsite,...
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Senior Operations Analyst
3 weeks ago
Cebu City, Central Visayas, Philippines QUESS PHILIPPINES CORPORATION Full timeWe are seeking a highly skilled Senior Operations Analyst to join our team at Quess Philippines Corporation. As a key member of our operations team, you will be responsible for overseeing all real-time Workforce Management (WFM) activities to ensure that our operational and client goals are met.Responsibilities:Implement analysis and reporting via WFM tools...
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Operations Team Lead
2 weeks ago
Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full timeTASQ Staffing Solutions is seeking an experienced Operations Team Lead to join our team. This is a challenging role that requires strong leadership and organizational skills.Salary: The estimated annual salary for this position is around $70,000-$90,000, depending on experience and qualifications.About the RoleThe Operations Team Lead will be responsible for...
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Salesforce Operations Team Lead
3 weeks ago
Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full timeJob DescriptionAs a Salesforce Delivery Manager at TASQ Staffing Solutions, you will play a critical role in ensuring the successful delivery of Salesforce projects. Your primary responsibility will be to oversee the entire project lifecycle, from planning to implementation and post-implementation support.ResponsibilitiesLead cross-functional teams to...
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IT Team Lead
2 weeks ago
Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full timeJob OverviewWe are seeking an experienced IT Team Lead to join our team at TASQ Staffing Solutions.Job SummaryThe IT Team Lead will be responsible for managing IT services in all aspects, including desktop, systems, network, and telephony, as well as programming. The ideal candidate will have a strong background in IT management and experience leading...
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Operations Team Lead
2 weeks ago
Cebu City, Central Visayas, Philippines Ayuda Business Management Solution Inc. Full timeAyuda Business Management Solution Inc. is seeking an experienced Operations Team Lead to join our team. As an Operations Team Lead, you will be responsible for overseeing the day-to-day operations of our business, ensuring that all tasks are completed efficiently and effectively.Job DescriptionThe Operations Team Lead will play a critical role in managing...
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WFM Executive
1 month ago
Cebu City, Central Visayas, Philippines Recruiter PH Full timeJob Title: WFM ExecutiveJob Summary:We are seeking a highly skilled WFM Executive to join our team at Recruiter PH. The successful candidate will be responsible for preparing and maintaining headcount and capacity planners for assigned processes, as well as preparing forecasts for volume, productivity, and shrinkage.Key Responsibilities:Prepare and maintain...
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Workforce Optimization Analyst
4 weeks ago
Cebu City, Central Visayas, Philippines Trinity Workforce Solutions Full timeJob OverviewAt Trinity Workforce Solutions, we are seeking a highly skilled WFM Real Time Analyst to join our team. This is an exciting opportunity for an individual to leverage their expertise in workforce management to drive business results.About the RoleWe are looking for a seasoned professional with a proven track record in analyzing and optimizing...
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Workforce Management Operations Director
4 weeks ago
Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full timeJob DescriptionTASQ Staffing Solutions seeks a skilled Workforce Management Executive to join our team.About the RoleWe are looking for a highly experienced professional with expertise in workforce management, including rotational schedules and service adherence models. The ideal candidate will have a strong background in WFM tools and excellent Excel...
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Workforce Management Strategist
1 week ago
Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full timeJob OverviewTASQ Staffing Solutions is seeking a skilled Workforce Management Executive to lead our operational efforts. This role requires at least 2-4 years of experience in workforce management, preferably with knowledge of WFM tools and service adherence models. Key ResponsibilitiesThe successful candidate will be responsible for managing work...
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Operations Manager
4 weeks ago
Cebu City, Central Visayas, Philippines RecruiterPH Full timeCompany Overview:RecruiterPH is a leading recruitment agency in the Philippines, specializing in staffing solutions for various industries.About the Job:We are seeking an experienced Operations Manager to join our team. As an Operations Manager, you will be responsible for overseeing the day-to-day operations of our WFM (Workforce Management) team.Key...
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Strategic Operations Coordinator
2 months ago
Cebu City, Central Visayas, Philippines QUESS PHILIPPINES CORPORATION Full timeAt Quess Philippines Corporation, we are seeking an exceptional Operational Planning Specialist to join our team. This role is a fantastic opportunity for someone with a strong background in Workforce Management (WFM) to take their career to the next level.The ideal candidate will have 4+ years of experience in WFM, with a proven track record in scheduling...
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Team Lead
2 weeks ago
Cebu City, Central Visayas, Philippines Neksjob Philippines Full timeAbout the RoleWe are seeking a highly skilled Team Lead - Operations to join our team at Neksjob Philippines.Job DescriptionThe primary responsibility of this role is to oversee and manage the day-to-day operations of the team, ensuring that all tasks and projects are completed efficiently and effectively.Key Responsibilities:Workflow Management: Develop and...
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Operations Manager
1 month ago
Cebu City, Central Visayas, Philippines QUESS PHILIPPINES CORPORATION Full timeWe are seeking a skilled Operations Manager to join our team at Quess Philippines Corporation. This is a full-time position that offers a competitive salary and benefits package.**Job Summary:**The successful candidate will be responsible for managing a team of RTA analysts to ensure business continuity through outage and event management, as well as...
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Workforce Operations Analyst
4 weeks ago
Cebu City, Central Visayas, Philippines Neksjob Corporation Full timeAt Neksjob Corporation, we are seeking a highly skilled Workforce Operations Analyst to join our team. This role is an exciting opportunity for a motivated and detail-oriented individual to take on the challenge of driving efficiency in our workforce management operations.The estimated salary for this position is $60,000 - $80,000 per year, depending on...
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Operations Manager
5 days ago
Cebu City, Central Visayas, Philippines QUESS PHILIPPINES CORPORATION Full timeAbout UsQuess Philippines Corporation is a leading provider of business process management solutions.Job Title: Operations Manager - Scheduling and Planning ExpertWe are seeking an experienced Operations Manager - Scheduling and Planning Expert to join our team. This role will be responsible for scheduling and planning operations, ensuring efficient...
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Senior Quality Assurance Team Lead
1 week ago
Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full timeAt TASQ Staffing Solutions, we are seeking an exceptional Senior Quality Assurance Team Lead to join our team.About the RoleThis is a $120,000 - $150,000 per year opportunity to lead a team of quality analysts and drive process improvements in a dynamic environment. As a Senior Quality Assurance Team Lead, you will be responsible for managing a team of 15-20...