Operational Team Lead for WFM Solutions

5 days ago


Cebu City, Central Visayas, Philippines QUESS PHILIPPINES CORPORATION Full time
Job Summary

This role involves overseeing the management of workforce management (WFM) solutions to ensure seamless operational activities across phone, email, chat, community, and social media support channels. As an RTA Supervisor at Quess Philippines Corporation, you will be responsible for managing a team of analysts to guarantee business continuity during outages and events while maintaining standard business-as-usual KPIs.



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