Workforce Management Operations Director

4 weeks ago


Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full time
Job Description

TASQ Staffing Solutions seeks a skilled Workforce Management Executive to join our team.

About the Role

We are looking for a highly experienced professional with expertise in workforce management, including rotational schedules and service adherence models. The ideal candidate will have a strong background in WFM tools and excellent Excel skills.

Key Responsibilities
  • Develop and implement efficient workforce management strategies
  • Collaborate with cross-functional teams to achieve business objectives
  • Analyze data to optimize scheduling and improve productivity
  • Maintain high levels of customer satisfaction through effective service delivery
Requirements
  • At least 2-4 years of experience in workforce management
  • Strong knowledge of WFM tools and service adherence models
  • Excellent Excel skills (rating of at least 6-7 out of 10)
  • Educational requirements include at least a 2nd year college undergraduate degree or equivalent
What We Offer

TASQ Staffing Solutions offers a competitive salary range of $90,000 - $120,000 per annum, depending on experience. Additionally, we provide a dynamic work environment, opportunities for growth and development, and a comprehensive benefits package.



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