Team Lead

1 month ago


Cebu City, Central Visayas, Philippines Neksjob Philippines Full time
About the Role

We are seeking a highly skilled Team Lead - Operations to join our team at Neksjob Philippines.

Job Description

The primary responsibility of this role is to oversee and manage the day-to-day operations of the team, ensuring that all tasks and projects are completed efficiently and effectively.

Key Responsibilities:
  • Workflow Management: Develop and implement efficient workflows to maximize productivity and minimize delays.
  • Team Performance: Assess and improve the performance of team members, providing coaching and training as needed.
  • Goal Setting: Collaborate with senior management to set and achieve business goals, deadlines, and performance standards.
  • New Hire Onboarding: Design and deliver comprehensive onboarding programs for new employees to ensure a smooth transition into their roles.
  • Performance Evaluation: Conduct regular performance evaluations and provide constructive feedback to team members.
  • Reporting and Compliance: Maintain accurate records of team performance and submit reports to senior management and HR as required.
Requirements

To be successful in this role, you will need:

  • A minimum of 2 years of experience in an Operations Supervisor role, preferably in a BPO environment.
  • Strong leadership and communication skills, with the ability to motivate and guide a team.
  • Excellent problem-solving and analytical skills, with the ability to think critically and make informed decisions.
  • Proven track record of improving team performance and achieving business goals.
What We Offer

In return for your hard work and dedication, we offer a competitive salary package, including:

$35,000 per annum, negotiable based on experience.


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