Team Lead
1 week ago
We are seeking a highly skilled Team Lead - Operations to join our team at Neksjob Philippines.
Job DescriptionThe primary responsibility of this role is to oversee and manage the day-to-day operations of the team, ensuring that all tasks and projects are completed efficiently and effectively.
Key Responsibilities:- Workflow Management: Develop and implement efficient workflows to maximize productivity and minimize delays.
- Team Performance: Assess and improve the performance of team members, providing coaching and training as needed.
- Goal Setting: Collaborate with senior management to set and achieve business goals, deadlines, and performance standards.
- New Hire Onboarding: Design and deliver comprehensive onboarding programs for new employees to ensure a smooth transition into their roles.
- Performance Evaluation: Conduct regular performance evaluations and provide constructive feedback to team members.
- Reporting and Compliance: Maintain accurate records of team performance and submit reports to senior management and HR as required.
To be successful in this role, you will need:
- A minimum of 2 years of experience in an Operations Supervisor role, preferably in a BPO environment.
- Strong leadership and communication skills, with the ability to motivate and guide a team.
- Excellent problem-solving and analytical skills, with the ability to think critically and make informed decisions.
- Proven track record of improving team performance and achieving business goals.
In return for your hard work and dedication, we offer a competitive salary package, including:
$35,000 per annum, negotiable based on experience.
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